Carmelo Pagdilao

Results-driven and technically skilled professional with over 10 years of experience in the maintenance, repair, and technical training of commercial espresso machines, grinders, brewers, and related beverage equipment. Proven expertise in both traditional and fully automatic machines, with a solid background in copier servicing. Adept at leading technical teams, coordinating service operations, and delivering client-focused solutions.

Passionate about delivering high-quality support in fast-paced, customer-centric environments.

Coffee Machine Technician - Harlan + Holden Coffee (Cooptechnologies, Inc.) - Maja Compound J. Borris St. Cor C-5 Road, Bagong Ilog, 2nd District Pasig City

(2026-05)

Harlan + Holden Coffee is a premium specialty coffee, Manila-founded café chain created by the international clothing brand of the same name. Designed for fast-paced urban dwellers, it is famous for its sleek minimalist aesthetic, cashless ordering system, and signature flavored lattes.

• Conduct preventive maintenance (PM) on Modbar espresso machines, Mazzer coffee grinders, Marco Mix Hot water machine and Modbar steam systems to ensure optimal equipment performance and reliability
• Achieve 100% compliance with weekly, monthly, and quarterly preventive maintenance schedules for all coffee equipment.
• Perform diagnostics, troubleshooting, and corrective repairs on coffee equipment, ensuring prompt restoration to minimize operational downtime and sales disruption.
• Calibrate coffee grinders and verify that espresso brew parameters consistently meet company operational and quality standards.
• Train store personnel on proper daily cleaning procedures, basic equipment care, and minor troubleshooting to promote equipment longevity and reduce service calls.
• Develop, maintain, and monitor preventive maintenance schedules for all store locations, ensuring timely completion of all PM activities.
• Coordinate with suppliers to source, inquire, and procure genuine replacement parts and consumables required for equipment maintenance and repairs.
• Maintain accurate service reports, preventive maintenance records, and equipment history for each store.
• Ensure all maintenance work complies with company safety standards and manufacturer specifications.
• Collaborate with store operations and management to proactively identify equipment issues and recommend improvements to maximize equipment uptime and operational efficiency.

Senior Service Technician - DWS Pte Ltd – Repair Center & Care Solution - 11 Woodlands Close, #04-27 Singapore 737853

(2023-06 - 2026-04)

DWS is a leading appliance repair company in Singapore, provides comprehensive repair services and solutions from offices to homes. We work on different kinds of small to medium appliances such as small food dispensing appliances, coffee machines, commercial beverage dispensers, small household appliances and many others.

• Provide end-to-end maintenance, troubleshooting, install and repair services for premium espresso machines and beverage equipment brands including Crem, Franke, La Marzocco, Eureka, Nestlé, Nespresso (B2B/B2C), and DeLonghi.
• Conduct in-depth technical training programs for new and existing technicians in the coffee division.
• Oversee installations and support for Starbucks and leading five star hotel chains across Singapore.
• Implement and monitor preventive maintenance schedules to ensure optimal machine performance and minimize downtime.
• Respond to emergency breakdowns and provide efficient, on-site solutions.
• Licensed driver in Singapore (Class 2B and 3C).

Lead Service Engineer | Espresso Machine Expert - Allegro Beverages Corporation - 0007 Sheridan St, corner Pines, Mandaluyong, 1550, Philippines

(2019-06 - 2023-05)

ABC is a preferred Total Coffee Solutions provider, we support our clientele with machine repair and maintenance to ensure that their business and operations remain uninterrupted. Considered as one of the top coffee equipment and coffee related consumables providers in the Philippines.

• Supervised regional teams in Manila and remote branches including Guam; managed daily service operations and task delegation.
• Facilitated nationwide technical training for internal technicians and dealer partners.
• Served as Technical point of contact for high-priority customer support issues, both on-site and remotely.
• Managed SAP workflows for invoicing, delivery tracking, and documentation.
• Liaised with international suppliers to address defective equipment, warranty credits, spare part replacements, and product updates.

Senior Service Technician - Allegro Beverages Corporation - 0007 Sheridan St, corner Pines, Mandaluyong, 1550, Philippines

(2015-01 - 2019-06)

• Delivered technical support and repairs for an extensive range of coffee equipment:
• Fully Automatic: Franke, WMF, Nuova Simonelli, Carimali, Egro, Kalerm
• Traditional: Nuova Simonelli, Victoria Arduino, La Marzocco, Crem Expobar, Rancilio
• Grinders: Mahlkönig, Hey Café, Astoria
• Brewers: Bunn, Fetco, Queen, Animo
• Blenders & Ice Machines: Hamilton Beach, JTC, Hoshizaki
• Delivered structured training for regional branches and client technicians across 20+ provinces.
• Supported field operations via video/phone troubleshooting and remote diagnostics.
• Facilitated quotations, work permits, and documentation for large-scale installations.

Service Engineer | Copier Technician - Pantronics International Corporation - 51-53 General Rosendo Simon St., Caloocan City, Metro Manila, Philippines

(2011-03 - 2015-01)

Pantronics a privately owned distributor, retailer, and an authorized service center that provides installation and multi-system integration of high-quality office automation equipment that ranges from printers, projectors, and telephone systems

• Specialized in field servicing of Panasonic and Muratec copiers and MFPs across the National Capital Region.
• Diagnosed, repaired, and calibrated machines to meet print quality and operational standards.
• Trained clients on operational use and preventive care procedures.

Associate's Degree - Electronics Engineering Technology - Technological University of the Philippines (2010-03)