Cedrick Altejos

Passionate about building customer relationships and defusing customer situations. Support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions.

Customer Service Specialist at Asalus Corporation (Intellicare) (2022-01 – Present)

• Respond to member inquiries via phone, email, or chat regarding benefits, coverage, claims, and eligibility.
• Explain HMO policies, procedures, and healthcare plans in a clear and courteous manner.
• Assist members with provider selection, referrals, and appointment coordination.
• Handle complaints, escalations, and service issues professionally and efficiently.
• Accurately document all customer interactions in the system
• Ensure compliance with healthcare regulations, company policies, and confidentiality standards.
• Meet or exceed service level agreements and customer satisfaction goals

Loans Processing Assistant / Documentation Assistant at P.A Properties Inc. (2021-03 – 2022-01)

• Evaluate the Buyers' folders for completion of documents.
• Contact buyer for Nola Signing, one on one validation and the requirements that needs to be submitted.
• Conduct credit investigation of buyers' employment status thru e-mail.
• Contact buyer for membership verification status findings, crediti investigation findings and for sending of Notice of cancellation.
• Prepare Notice of Cancellation to be send via LBC.
• Prepare documents to be signed by buyers such as Notice of Loan Approval and pre-signed documents from Pag-ibig Fund.
• Assist buyers' inquiries thru phone and walk in under handle accounts.
• Assist buyers for Nola signing and submission of documents.
• Evaluate buyer's documents if they are qualified for their Pag-ibig housing loan application upon submission of documents or thru call evaluation.
• Sign Pag-ibig documents as witness.
• Prepare credit Investigation folder together with Mortgage folder.
• Consolidate the submitted requirements and signed documents of buyer in mortgage folder to be submitted to Pag-ibig hub.
• Perform other loans documentation related work that may be assigned by the Superior.

Hmo Staff at Medical Center Muntinlupa Inc. (2017-07 – 2019-03)

• Provide support to patients with HMO plan enrollment, understanding of benefits, and resolution of billing and claims issues.
• Collaborate with healthcare providers to ensure that patients receive timely and appropriate services.
• Ensure that all HMO-related administrative and billing tasks are completed efficiently and accurately.
• Maintain a professional and positive attitude while working with patients & healthcare providers.
• Performs other tasks that may be assigned from time to time
• Prepare work schedules

Admitting Staff at The Medical City South Luzon (2016-10 – 2017-02)

• Endorses indigent and unaccompanied patient to Credit Section for further evaluation.
• Endorses patient with infectious diseases to EMC and HICC
• Endorses patients who need urgent attention to EMR.
• Explains to relative the procedures and required documents in releasing death certificate
• Informs patient and relative about the status of their requests
• Maintains confidentially of patient information
• Orients patient/relative about reservation and admission guidelines
• Provides necessary information needed by the client
• Remind patient/relative regarding documents needed on the day of admission
• Updates patient/relative via SMS regarding the status of their room reservation
• Escorts patient or arranges for escort to assigned room or ward
• Store patient's valuables to safety deposit box for a minimal fee
• Acknowledges and safe keeps Physician Admitting Order sheet of incoming patients
• Acknowledges room transfer via BIZBOX System
• Assigns room to patients listed at reservation, waiting list and list of room transfer
• Checks and monitors room status
• Checks list of incoming patients
• Checks room transfer request line up
• Ensures accuracy and completeness of Death Certificate
• Ensures accuracy and completeness of Patient Data Sheet
• Ensures completeness of the release of cadaver form
• Secures and encodes room reservation details
• Processes admission within prescribed lead time
• Provides explanation regarding basic hospital rules and regulations
• Sends notice of room transfer to nursing units
• Updates list of requests for room transfer
• Interviews patient/relative to obtain accurate personal and financial information

Bachelor of Science in Business Administration major in Marketing Management – San Pedro College of Business Administration (2015)