Mel Lara

Customer-focused Customer Service Representative with BPO experience in handling customer inquiries, transaction concerns, account-related issues, and service requests. Skilled in providing clear and professional communication, maintaining accurate customer records, and handling sensitive account information with confidentiality. Strong problem-solving, active listening, and de-escalation skills, with a commitment to delivering efficient and empathetic customer service.

Licensed Professional

Teacher and Cum Laude graduate with strong digital and interpersonal skills.

Customer Service Representative - Hinduja Global Solutions

(2025-01 - 2026-01)

• Provided professional customer support for a financial account while maintaining a courteous and customer-focused approach.
• Assisted customers with transactions, payment concerns, account inquiries, and other service-related issues.
• Investigated customer concerns, verified accurate information, and worked toward timely and appropriate resolutions.
• Handled sensitive account information while following authentication, privacy, and security procedures.
• Maintained accurate customer records and documented customer interactions using internal systems and digital tools.
• Demonstrated active listening, empathy, and effective de-escalation when assisting customers with difficult concerns.
• Communicated clearly and professionally while ensuring customer needs and concerns were properly addressed.

Teaching Intern - Sara National High School

(2024-01 - 2024-12)

• Communicated effectively with students, teachers, and school personnel in a professional and respectful manner.
• Prepared instructional documents, learning materials, and student records accurately and efficiently.
• Demonstrated organization, adaptability, communication, and interpersonal skills in a professional environment.

Bachelor of Secondary Education - Major in English - Northern Iloilo State University -Ajuy Campus (2021-01 - 2025-12)