Cedrick Nicole Sandoval

Solutions-focused professional with experience in SaaS presales, workflow automation, and REST API integrations, seeking to design and deliver scalable customer solutions. Skilled in translating business requirements into technical architectures, enabling clients through demos, POCs, and integrations that drive measurable business outcomes.

Presales and Training Engineer at ALPS Technologies, Inc. (2024-07 – Present)

• Collaborate cross-functionally with sales and delivery teams to design customer-centric SaaS solutions aligned with client business priorities, emphasizing product value, differentiation, and scalable solution design that supports revenue growth.
• Lead technical evaluation and response development for 30+ client Terms of Reference (TORs) annually, ensuring technical and business alignment of Freshservice and Freshdesk solutions in competitive pre-sales environments.
• Contributed to 10+ successful account wins by supporting solution design, technical validation, and compliance alignment during presales engagements.
• Act as a solutions consultant bridging product capabilities with client workflows and business requirements, providing technical guidance that improves operational processes and drives solution adoption.
• Deliver approximately 16 customer demonstrations, technical workshops, and enablement sessions per quarter, translating complex ITSM, CX, and automation concepts into clear business value.
• Design and validate approximately 12 Proof of Concepts (POCs) per quarter, with around 50% incorporating Zapier and n8n-based integrations, demonstrating feasibility, automation value, and real-world business impact.
• Design and implement workflow automations using Zapier and n8n to integrate SaaS applications, REST APIs, and customer systems, reducing manual effort and improving data accuracy and operational efficiency.
• Build multi-step integration workflows involving webhooks, conditional logic, data transformation, error handling, and bidirectional data synchronization across multiple platforms.
• Develop API-driven automations requiring complex multi-system interactions, including request orchestration, response parsing, field mapping, authentication management, and execution monitoring.
• Support proposal development by contributing technical solution designs, implementation approaches, and compliance documentation to ensure alignment with client requirements and procurement standards.
• Analyze client Terms of Reference (TORs) to assess technical and business fit, ensuring solution compliance and contributing to competitive positioning in pre-sales opportunities.
• Author Scopes of Work (SOWs) defining deliverables, assumptions, boundaries, and responsibilities to ensure smooth handover from presales to delivery teams and reduce implementation risk.
• Lead client enablement activities including product demonstrations, POCs, and training sessions, translating complex technical workflows into clear, business-friendly explanations.
• Maintain 6 Freshworks certifications (2 per product across Freshservice, Freshdesk, and related platform capabilities), ensuring strong product expertise and up-to-date solution knowledge.

Bachelor of Science in Electronics Engineer – Polytechnic University of the Philippines - Sta. Mesa (2019-06 – 2023-09)