Oyam Mendoza

Retail Operations Leader, Training Manager, and Volunteer Advocate with over 20 years of experience in multi-unit management, team development, and operational excellence across food and retail sectors. Scaled operations to 32+ stores, drove sales growth up to 38%, increased profitability, and trained over 2,500 staff across various brands. Proven track record in designing and executing training programs, streamlining processes, launching new branches, and leading cross-functional teams.

Actively leads nationwide volunteer programs focused on youth empowerment and community impact. Passionate about people, performance, profit, and purpose-driven results.

Retail Operations Manager at Alfa Chef's Corner (Meat Outlet) (2021-09 – 2025-04)

Managed daily retail operations and expansion of a meat shop chain with the help of the Retail Operations Supervisor and Team Leader. Led a team of 90+ staff across multiple stores

• Opened 20 new meat shops, boosting regional revenue and expanding access to fresh frozen goods.
• Streamlined operations, reducing waste and improving profitability across locations.
• Mentored Retail Supervisors and Sales Associates, resulting in an uplift in customer satisfaction.
• Drove alignment with company-wide vision, mission, and performance targets.

Head of Operations Training at The Village Server Inc (Chicken Deli) (2018-02 – 2020-09)

Designed and led company-wide training initiatives focused on skills development and operational excellence. Directed a team of 8 training officers impacting 500+ store employees

• Designed and launched S.T.E.P.S.(Store Training Evaluation and Performance Standards) and leadership development modules.
• Led regional New Product Rollouts with a significant improvement in launch success.
• Developed Skills Mastery Evaluation, improving post-training performance of the team.
• Oversaw full training cycle, ensuring team readiness from onboarding to leadership development.
• Partnered with R&D, Operations, and HR to ensure learning aligned with business needs and goals.

Manager for Special Project - Delivery Operations at KFC Philippines (City Chix Inc.) (2014-09 – 2015-12)

Handled Delivery Operations. Oversaw end-to-end execution of major national projects, including the rollout of Drive-Thru and Delivery systems. Coordinated with cross-functional teams to ensure timely delivery, operational consistency, and effective training across 150+ stores and 200+ staff, resulting in increased revenue and significant gains in speed and customer satisfaction

• Built Drive-Thru and Delivery ops from the ground up across 150+ stores.
• Increased Drive-Thru sales by 30%+; 90% of stores met speed targets.
• Boosted Delivery sales by 38% with under 1% complaint rate.
• Implemented dashboards, audits, and recognition programs

Manager for Special Project - Drive-Thru Operations at KFC Philippines (City Chix Inc.) (2015-01 – 2017-03)

Handled Drive-Thru Operations. Oversaw end-to-end execution of major national projects, including the rollout of Drive-Thru and Delivery systems. Coordinated with cross-functional teams to ensure timely delivery, operational consistency, and effective training across 150+ stores and 200+ staff, resulting in increased revenue and significant gains in speed and customer satisfaction

• Built Drive-Thru and Delivery ops from the ground up across 150+ stores.
• Increased Drive-Thru sales by 30%+; 90% of stores met speed targets.
• Boosted Delivery sales by 38% with under 1% complaint rate.
• Implemented dashboards, audits, and recognition programs

Area Manager at KFC Philippines (City Chix Inc.) (2012-01 – 2014-09)

Directed day-to-day operations of 13 urban stores, managing a workforce of over 250. Focused on performance, people development, and exceeding sales and customer service goals.

• Oversaw 13 stores; led Mandaluyong and Manila districts to top performance.
• Managed SM Mall of Asia and SM Megamall, the top-grossing store nationwide.
• Launched team-building and mentorship programs, fostering future leaders.

Restaurant General Manager at KFC Philippines (City Chix Inc.) (2007-12 – 2011-12)

Oversaw top-performing flagship stores with up to 80 staff, achieving national recognition for sales and service. Championed high standards in operations and team leadership.

• Top 7 RGM in (2008), Top 1 RGM (2010), and multi-awardee for sales, profit, and customer success.
• Pioneered speed and service improvements through different Speed Projects.
• Mentored best-performing managers.

Area Training Manager at KFC Philippines (City Chix Inc.) (2006-01 – 2007-12)

Led training and development for multiple stores, ensuring alignment with operational standards. Developed key programs and coached teams to achieve audit and performance targets.

• Developed training hubs and revised core Learning & Development materials.
• Pioneer of the Area Training Manager for KFC Philippines.
• Review and revise Learning and Development materials to be used during training.
• Top 2 Area in terms of People and Customers producing a caliber of Team Members and Managers

Assistant Restaurant Manager at KFC Philippines (City Chix Inc.) (2003-09 – 2005-12)

ARM is in the overall restaurant operations on his shift. In charge of overseeing day-to-day operations, including coaching and support of Team Members, and managing sales and profit of the store.

• Created a Local Store Marketing program contributing an additional 5% to in-store sales.
• Trained a Smarty Party Team of the store.
• Top 5% store in terms of Balanced Score Card
• Achieved a 100% score in Training Audit

Master of Arts in Education in Education – University of Rizal System (2021-2026)

Bachelor of Science in Elementary Education with Specialization in Religious Education in Education – Canossa College (1999-06 – 2003-03)