On The Job Training - Customer Service Representative at Convergys (2018-04 – 2018-05)
- Answered a variety of inbound customer calls and provided appropriate assistance.
- Resolved account-related issues for international customers.
- Processed customer orders, payments, and service requests accurately.
- Updated and maintained customer account information in the system.
- Handled irate customers with patience and professionalism, ensuring their concerns were addressed.
- Adapted to new technologies and processes implemented by the company.
Loan Officer at CCT Credit Coop. (2019-04 – 2020-11)
- Evaluated loan applications and communicated with clients regarding requirements.
- Recommended approval or rejection of loan requests based on assessment.
- Maintained loan files, monitored accounts, and ensured accurate records.
- Met with members to discuss loan terms, status, and transitions.
- Scheduled, tracked, and monitored payments and account activities.
- Collected and deposited cash payments securely and on time.
Encoder/Office staff at Creamy Creamline Ice Cream (2021-06 – 2022-03)
- Operated and updated office systems; encoded reports and documents.
- Answered customer inquiries and calls professionally.
- Received, recorded, and maintained office files and records.
- Prepared weekly reports and assisted in meetings with management.
Section Head at Alturas mall (2022-06 – 2024-03)
- Supervised department operations and monitored staff performance.
- Assigned tasks, prepared schedules, and conducted team meetings.
- Ensured product quality, compliance, and proper store delivery.
- Assisted customer concerns and maintained good relationships.
- Prepared and submitted reports as required.
On The Job Training - Baking at Merlie's Bakeshop (2025-06 – 2025-06)
- Assisted in baking bread, pastries, and cakes following standard recipes.
- Prepared ingredients and ensured cleanliness of baking equipment and work area.
- Helped in decorating cakes and packaging baked products.
- Monitored product quality and assisted in maintaining food safety standards.
- Supported daily production needs and coordinated with the baking team.
ESL Teacher at 51Talk (Online Platform) (2026-03 – Present)
- Teaching English to kids and adult learners
- Maintaining punctuality and proper time management during classes
- Preparing lesson materials and activities
- Creating a positive and engaging learning environment
- Assisting students with pronunciation, grammar, and vocabulary development
- Encouraging students to improve speaking, reading, and listening skills
- Adapting teaching methods based on students' learning levels
- Monitoring student participation and attendance
- Providing feedback and correction to students
