Cesar Torio

With 7 years of adventure under my belt at a premier expedition company in Palawan, I’ve had the unique opportunity to grow alongside the business. My journey began in the fast-paced world of El Nido, where I had the privilege of pioneering our operations during my very first year.

Since then, I’ve rotated through almost every corner of the company—from managing social media marketing and guest communications to overseeing project management for our remote island base camps.

These years were more than just a career; they were a masterclass in problem-solving. Wearing so many hats has given me a "big picture" understanding of how a company breathes, allowing me to stay calm and effectively troubleshoot the unique challenges that come with day-to-day island operations.

Project Management Assistant at Palawan Adventures Travel and Tour Services (2024-06 – Present)

Project Management Assistant responsible for coordinating project tasks and ensuring successful project delivery.

• Identifying project goals and scope
• Assisting on planning and documenting project tasks
• Ensuring deliverables are delivered on-time
• Assisting on managing all project resources
• Effectively communicating with the suppliers
• Assisting on eliminating blockers and potential risks
• Documenting and Liquidating the project expenses
• Ensuring top-quality results and project success

Reservation Staff at Palawan Adventures Travel and Tour Services (2024-02 – 2024-06)

Reservation Staff supporting customer bookings and travel planning.

• Assisting and advising customers who are interested on booking with us
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Sorting out any issues that may arise with bookings or reservations
• Answering any questions customers might have about the reservation process
• Providing support to customers who may need to amend or cancel a reservation

Social Media Manager at Bigdream Boatman Travel and Tours (2022-10 – 2023-10)

Social Media Manager responsible for brand's social media presence and marketing activities.

• Responsible for a brand's social media presence
• Specializing on content creation for social media platforms and analytics
• Researching social media trends and informing management of changes that are relevant to the company's marketing activities
• Communicating with followers, respond to queries in a timely manner and monitor customer reviews
• Overseeing social media accounts' design

Senior Operations Staff at Bigdream Boatman Travel and Tours (2018-10 – 2022-10)

Senior Operations Staff responsible for operational management, cost tracking, and team supervision.

• Reporting to the Operations Manager about company processes and procedures
• Tracking operational costs toward maintaining profit-margins
• Ensuring that all tours and activities run smoothly and efficiently, coordinating with various departments such as sales, marketing, and customer service
• Manages a team of tour guides and ensures that they are well-trained and equipped to provide exceptional service to clients
• Responsible for budgeting, cost control, and optimizing operational processes to maximize profitability

Site Acquisition Officer at Tech Mahindra (2020-08 – 2021-04)

Site Acquisition Officer handling zoning, permitting, and land use processing for site projects.

• Preparing zoning and permitting applications
• Serving as Senior Site Acquisition Specialist or Lead for a particular site project (typically complex in scope), including leasing, permitting and land use processing
• Completing Leasing Audit & Zoning Ordinance Reviews for site modification projects
• Reviewing zoning drawings for compliance with jurisdictional, regulatory and client requirements
• Preparation of candidate information reports related to leasing, permitting and land use viability

Sales Management Trainee at Eastwest Banking Corporation (2017-11 – 2018-06)

Sales Management Trainee focused on sales prospecting and customer relationship development.

• Prospecting and qualifying new sales leads
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products
• Communicating with customer and prospect product pain points to appropriate departments
• Maintaining a well-developed pipeline of prospects
• Develop strong, ongoing relationships with prospects and customers
• Coordinating with other team members and departments to optimize the sales effort

Sales and Service Associate at Eastwest Banking Corporation (2016-08 – 2017-11)

Sales and Service Associate handling account openings and customer transactions.

• Assisting creation of account openings for individuals and corporate accounts
• Exposed in data validation and confidentiality when it comes to bank transactions
• Handling and processing transactions, provide customers with more information about bank products and services
• Resolving customer issues, answering their queries and advising them about various financial products and services best suited to their needs

Bachelor of Science in Entrepreneurship – Ateneo De Naga University (2012 – 2016)