Charles Ordona
Motivated Computer Engineering graduate with experience in technical support and a strong foundation in software development
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About
Motivated Computer Engineering graduate with experience in technical support and a strong foundation in software development. Proficient in Python, Java, C/C++, and SQL with hands-on experience troubleshooting systems, documenting technical issues, and supporting Windows environments. Seeking an Associate Virtual Assistant position where I can contribute strong analytical, communication, organizational, and problem-solving skills.
Experience
Technical Support Engineer at Certeza Earth Tech Inc. (2025-02 – 2026-06)
- Troubleshoot hardware, software, and Windows issues.
- Document incidents and resolutions through ticketing systems.
- Collaborate with technical teams to resolve complex issues.
- Provide remote support using TeamViewer and AnyDesk.
Computer Technician (Freelance) (2023-01 – Present)
- Diagnose and repair desktop and laptop issues.
- Install Windows, drivers, and productivity software.
- Provide technical support and client communication.
IT Support Intern at Nexus Cloud IT Solutions (2024-07 – 2024-08)
- Assisted with troubleshooting, documentation, and IT operations.
- Supported end users and cloud-based tools.
Education
Bachelor of Science in Computer Engineering – Bulacan State University (2020-08 – 2024-07)
