Ben Jester Bernales

Results-oriented specialist with 5 years of call center experience, seeking a Customer Service Representative role to improve response times and raise satisfaction ratings.

Customer Service Representative - Sutherland Global Services

(2019-08 - 2019-10)

• Handle credit card transactions, update payment methods, or set up auto-pay arrangements.
• Identify account expansion opportunities to sell bundled internet, wireless lines, or premium entertainment packages.

Customer Service Associate - Sutherland Global Services

(2020-08 - 2022-01)

• Coordinating home repair logistics, scheduling field technicians, and managing warranty service contracts.
• Process calendar changes, service delays, or emergency reschedules due to missing components or parts availability.

Customer Service Advocate - Concentrix Daksh Philippines

(2022-05 - 2023-10)

• Research why a provider's medical claim was rejected, partially paid, or flagged for missing info.
• Confirm patient policy statuses, effective dates, and specific plan tiers for billing entities. State precise financial liabilities, including patients copayments, remaining deductibles, and co-insurance caps.

Bachelors Degree - Secondary Education Major in MAPEH (Music, Arts, Physical Education, and Health) - University of Saint Anthony (2014-06 - 2020-10)

High School - Vocational Course of Dressmaking and Tailoring - Rinconada National Technical Vocational School (2008-06 - 2012-04)