Charlo Merlin

Highly experienced, dynamic and determined Parts Specialist with over 5 years of experience in the automotive industry. Skilled in developing and implementing inventory plans, forecasting and ordering parts, and utilizing stock tracking systems. Excellent customer service and communication skills with a commitment to exceeding customer expectations and maintaining lasting relationships.

Proven ability to build strong relationships with customers and vendors, handle customer inquiries and complaints, and work efficiently under tight deadlines. Exceptional problem-solving, organizational, and communication skills.

Parts Specialist - Peak Motors Phil's. INC. - Cainta Branch

(2024-07)

Specializing in Mitsubishi, Fuso, and VinFast automotive parts management.

• Parts Management: Receive, store, and issue parts for Service Advisors and technicians.
• Inventory Control: Ensure accuracy of stock levels and maintain inventory records.
• Technical Support: Utilize technical knowledge to identify appropriate mechanical parts (Mechanical Focus).
• Customer/Service Support: Coordinate with the Service Department to ensure timely repairs and customer satisfaction.
• Ordering & Logistics: Track backorders, coordinate with suppliers, and ensure timely delivery of parts to technicians.
• Documentation: Process invoices, handle price quotes, and manage warranty/core returns.
• Counter/Warehouse Maintenance: Maintain a clean, safe, and organized inventory area.

Parts Analyst - Evolander Motor Corp. - Taytay Rizal

(2018-06 - 2024-06)

Mitsubishi Motors Philippines parts analysis and customer service.

• Face to face and over the phone customer service
• Completing warehouse orders
• Delivering parts Inventory daily to insure correct amounts.
• Generates accurate and on-time quotations for sales.
• Maintain Excellent customer service relationship Commercial and otherwise.
• Provided customer service through problem resolution, technical diagnostics, parts delivery and warranties.
• Applied great customer service and professionalism.
• Assist in removing some automotive parts when needed.
• Delivered parts in a safe and timely manner
• Assisted customers in finding replacement parts
• Transported parts and tires from the warehouse to the service department.

Admin Staff - Marikina High School - Marikina City

(2017-01 - 2018-12)

• Handling all allocated tasks, answering questions and queries, and communicating with parents, teachers, and students as required.

Supervisor Auto Detailer - Diamond Motors Corp. - Pasig City

(2001-01 - 2016-12)

Mitsubishi Motors PH

• Responsible for prepping, cleaning and reconditioning pre-owned vehicles per management and customer requests.

Customer Service - MC Home Depot - Ortigas Pasig City

(2000-01 - 2000-12)

Sales Clerk - Ever Gotesco - Ortigas Pasig City

(1999-01 - 2000-12)

Warehouse Clerk - SM Appliance Center - Pasig City

(1999-01 - 1999-12)

Bachelor of Industrial Technology - Mechanical Technology - Marikina Institute of Science and Technology (1994-01 - 1998-12)

High School Diploma - Angono Private High School (1990-01 - 1994-12)