Charm Berz

Provide administrative support, email management, project coordination, and task management for access control operations while maintaining accurate documentation, data reports, and compliance records. Collaborate with cross-functional teams to optimize workflows, streamline operational processes, and support executive communications.

Security Access Control - Coordinator at Okada Manila (2023-01 – Present)

• Provide administrative support, email management, project coordination, and task management for access control operations while maintaining accurate documentation, data reports, and compliance records.
• Collaborate with cross-functional teams to optimize workflows, streamline operational processes, and support executive communications.

CSR - Travel Insurance Agent at Accenture Philippines (2021-01 – 2022-12)

• Managed client inquiries, policy documentation, and account updates while maintaining accurate records and delivering high-quality customer support.
• Utilized Google Workspace and Microsoft Office to coordinate communications, track cases, and ensure timely resolution of customer concerns.

Virtual Assistant - Compliance & Onboarding at Olavivo Ltd. (2020-01 – 2021-12)

• Delivered remote administrative support as a Virtual Assistant specializing in client onboarding, KYC/KYB verification, CRM management, data entry, and compliance documentation.
• Coordinated stakeholder communication, email management, and workflow processes to ensure seamless onboarding and operational efficiency.

Operations Executive - Due Diligence at Liri Holdings Inc- iAccount Ph (2018-01 – 2019-12)

• Conducted KYC/KYB due diligence, risk assessments, and documentation reviews while maintaining compliance standards and accurate client records.
• Supported client onboarding, process improvement initiatives, and cross-functional coordination using Google Workspace and Microsoft Office.

CSR- Telecommunication at Teleperformance Philippines (2016-01 – 2018-12)

• Managed customer accounts, documentation, and service requests while providing effective customer support and maintaining accurate records.
• Utilized task management, data entry, Google Workspace, and Microsoft Office to coordinate resolutions and ensure service excellence.

Procurement Staff at Gaintech Corporation (2014-01 – 2015-12)

• Coordinated procurement activities, vendor sourcing, contract documentation, and supplier communications to support operational objectives and cost-efficiency initiatives.
• Conducted market research, maintained procurement records, and collaborated with stakeholders using Microsoft Office for reporting and planning.

Media Ministry Lead at Foursquare Gospel Church (2009-01 – Present)

• Oversee social media management, graphics design, multimedia production, and publication planning to strengthen church communications and community engagement.
• Coordinate ministry events, content creation, photography, and digital media projects while maintaining consistent messaging and supporting outreach activities.