Mecka Abong

Results-driven Virtual Assistant with 1.5 years of experience in social media management and 3 years of experience in customer service. Skilled in content creation, content organization, and administrative support. Proactive and detail-oriented, with the ability to manage multiple tasks, build structured content calendars, and maintain a consistent brand presence. Known for anticipating needs, improving workflows, and delivering high-quality support in fast-paced environments.

Customer Service Representative at Teleperformance (2020-01 – 2022-12)

• Provided customer support for a food delivery account, assisting users with placing orders and navigating the platform
• Handled inquiries related to delayed, incorrect, or damaged orders with professionalism and empathy
• Resolved customer concerns efficiently while maintaining high satisfaction levels

Customer service Representative at Alorica (2022-01 – 2023-12)

• Provided customer support for a sports merchandise account, assisting customers with purchasing jerseys and other sports-related products
• Helped customers navigate the platform to find and order items related to their favorite teams and athletes
• Handled inquiries regarding order status, product availability, and general concerns with professionalism

VA/Social Media Manager (2023-01 – Present)

Digital Marketing Virtual Assistant

• Supported clients with end-to-end digital marketing tasks, including social media management and content creation
• Planned, created, and organized content in advance, building structured content calendars for early client review and approval
• Designed engaging visual content using Canva and AI tools aligned with brand identity
• Wrote compelling captions, email content, and basic marketing copy to strengthen brand voice
• Scheduled and managed posts across multiple social media platforms to ensure consistency and growth
• Assisted in building and maintaining marketing funnels, lead magnets, and email automations
• Provided administrative and executive support, including email management and task coordination

Bachelor in Accountancy and Business Management – Baliuag University (2015-01 – 2017-12)

Diploma in Fashion Design – Slim's Fashion and Arts School (2022-01 – 2024-12)