E-Commerce Fulfillment & Customer Service Support - Australia
(2025-05 - 2026-02)
- Managed multi-channel support, increasing customer engagement.
- Collaborated with logistics partners, improving overall service quality.
- Managed high-volume order spikes during peak seasons seamlessly.
- Resolved inquiries on first contact, enhancing customer loyalty.
- Utilized Gorgias, Shopify, and MS Teams to streamline workflows and maintain communication.
Virtual Assistant - BHAT GROUP
(2024-02 - 2025-03)
- Prepared employee and business partners NDA and contract using templates.
- Managed payroll, payments, and logistics operations, ensuring smooth internal and external workflows.
- Managed email inbox and Facebook inquiries
- Processed subscription cancellations and refunds, ensuring timely resolutions.
- Responding to customer issues and coordinating with suppliers for order status and payments.
- Screened, hired, and trained new applicants, ensuring team readiness.
Customer Service Associate - DM Distribution LLC, USA - USA
(2022-03 - 2023-03)
US Drop shipping company specializing in commercial and household equipment
- Managed inbound and outbound calls, emails, and chat interactions with customers.
- Utilized Asana, Gorgias, Shopify, and Slack to streamline workflows and maintain communication.
- Managed multi-channel support, increasing customer engagement.
Luxury Specialist – Sales and Service Department - IHG, Makati - Makati
(2021-08 - 2022-02)
- Reservation management and special-request handling
- Upselling of luxury amenities and hotel experiences
- Consistent execution of five-star service standard, VIP guest reception and personalized assistance
- Coordination with internal departments (front office, F&B)
- Receive high call volume from guests around the world
Customer Service Representative - Convergys-Concentrix, Philippines - Philippines
(2017-11 - 2020-09)
- Managed high-volume calls, maintaining a 95% satisfaction rate
- Collaborated with sales teams, driving cross-selling opportunities
- Utilized CRM tools, streamlining customer interactions effectively
- Maintained detailed records, ensuring compliance and accuracy in data
