Chelzeya Diosay

Hospitality management graduate with NCII in Front Office and NCIII in Events Management, with hands-on experience in hot kitchen operations, baking, and event support. Highly skilled in inventory management, assisting and engaging guests, and ensuring smooth daily operations. Proficient in computer applications and equipped with strong communication, problem-solving, and interpersonal skills.

Known for adaptability, professionalism, and a passion for creating positive customer experiences. Eager to bring hospitality expertise and a service-oriented mindset to a customer service role and exceed guest expectations.

Cake Decorator | Baker at Sweet and Fancy (2024-04 – 2026-02)

Designed and decorated cakes to meet company standards and exceed customer expectations. Baked a variety of pastries and managed inventory.

• Designed and decorated cakes to meet company standards and exceed customer expectations.
• Baked a variety of pastries including cookies, cupcakes, and brownies, ensuring consistent quality and presentation.
• Managed inventory of ingredients and packaging, maintaining accurate stock levels and minimizing waste.
• Processed and recorded customer orders efficiently, maintaining a high level of accuracy.
• Coordinated order fulfillment and delivery schedules, ensuring timely and seamless service.

Bachelor of Science in Hospitality Management – Urdaneta City University (2020 – 2024)

Senior High School in TVL-Cookery – Lucianno Millan National High School (2019 – 2020)