Cher Ann Bernardino

Service Officer – Technical Professional III

Talent

Pampanga, Central Luzon, PhilippinesMember since May 25, 2026

Branch OperationsCustomer ServiceSales and MarketingTelleringCashieringATM OperationsRegulatory ComplianceCCTV ReviewBatching and Vouching

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Branch OperationsCustomer ServiceSales and MarketingTelleringCashiering

About

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction, self-development, and achieve personal as well as organizational goals and to seek challenging assignment and responsibility, with an opportunity for growth and career advancement.

Experience

Service Officer – Technical Professional III - BDO Network Bank - Plaza Fina 2, J.M. Espino St., Poblacion, Arayat Pampanga

(2019-03 - 2025-01)

Primarily responsible in overseeing the daily operations of the Bank such as Tellering, Cashiering, and ATM operations of the branch.

Knowledgeable in overall Branch Operations, Customer Service, Handling of Staff, Sales and Marketing.
Act as an Officer in Charge.
Ensure adherence to prescribed policies and procedures, internal control, regulatory provisions of government agencies and proper maintenance and control of cash vault and vault facilities.
Batching and vouching of transactions.
Processing of outward/inward clearing checks (scanning, processing, and balancing).
Adheres to regulatory compliance.
Preparation of ATM Retrieval and Loading and ACRR Report.
Provide disposition to Items for Regularization.
Conduct CCTV Review.
Sign/Approve low and high counter transaction documents.
Custodian of cash, ATM cards, accountable forms, and items for safekeeping.
Integrity

Teller / Branch Cashier / OIC - Guagua Rural Bank Inc. (GRB) - Sindalan, San Fernando Pampanga

(2007-10 - 2018-03)

Assists the Branch Head (BH) in maintaining branch orderliness, harmonious relationship among employees and staff supervision.
Co-custodian of keys to bank front door and combination to the vault.
Assists the Branch Head (BH) in execution of the marketing program of branch in terms of soliciting deposits and loans to meet quota.
Custodian of cash in vault and cash on hand.
Custodian of all funds, securities and other assets including the vault – seeing to it that the grill gate and vault door are closed; and all-important documents are kept inside after office hours.
In charge of COCI and its register.
Received COCI deposits from tellers and verifies for dates, endorsements, payee, amount vs. amount in words, before depositing in the depository bank.
In charge of depositing Cash and COCI to depository bank; fills up "Bills for Collection (BC)" Form and deposit slips in triplicate. All copies should be signed / acknowledged by authorized representative of depository bank.
Receives returned COCI from depository bank, then prepares and validates debit advice through the teller. Asks depositor or representative to acknowledge on office copy his receipt of returned COCI.
Notifies depositor within the day about returned COCI's.
Delivers, receives and counts cash to and from tellers through teller's account.
Conducts random cash counts at will to tellers at least once a month.
In charge of petty cash funds: approval of expenses and its replenishment.
Prepares demand drafts, cashier's checks and vouchers and have it signed by authorized signatories.
Receives transmittal from clearing bank, sort checks, add total and check against transmittal.
Stamps check with "posted and date" and "checked by and approved by", where applicable.
Prepare tickets for inward check transactions.
Prepares transmittal form for returning inward checks to clearing bank to be approved by the BH.
Posts and prepares tickets of bank service charges for late-funded and returned checks and have it approved by the BH.
Prepares and signs Disposition of Inward Checks.
Receives stop payment orders and have them approved by the BH, then passes to Branch Accountant to be put "on hold" and files SPO.
In charge of making and distributing bank statements to clients with cancelled / used checks.
Renews / Roll-over SSA on due date.
Signs Cashier's Checks, Demand Drafts and Inter-office fund transfers through banks as per Board Resolution.
Act as an OIC when the Branch Head (BH) is on leave.