Nathaniel Cipres

Dedicated and results-oriented professional with over 7 years of experience in customer service, technical support, sales, billing, collections, and retail support. Experienced in handling customer concerns, resolving technical issues, managing accounts, and delivering excellent customer experiences in fast-paced environments. Strong communication, problem-solving, and multitasking skills with a proven ability to meet performance goals and adapt to different industries and customer needs.

Operations Technical Support III - Telus

(2025-09)

• Provide advanced technical support and troubleshooting assistance to customers
• Handle escalated concerns and deliver timely resolutions
• Maintain quality customer service and operational standards

Billing/Sales Representative - TSD Global PH

(2023-09 - 2025-09)

• Assisted customers with billing inquiries and account concerns
• Promoted products and services to increase sales opportunities
• Managed customer objections and provided suitable solutions

Customer Advisor II - Concentrix

(2022-01 - 2023-08)

• Handled customer concerns through phone and chat support
• Delivered accurate information and issue resolution
• Maintained customer satisfaction and service quality standards

Universal Service Expert - 24/7.ai

(2021-01 - 2021-12)

• Provided quality customer support across multiple channels
• Assisted customers with service and account-related concerns
• Ensured customer concerns were resolved efficiently

Customer Service Representative - Teleperformance

(2020-10 - 2020-12)

• Provided excellent customer support and issue resolution

Credit Operation Associate - Esquire Financing Inc

(2019-10 - 2020-09)

• Provided assistance completing the documents for the loan to be release

Retail Sales Promoter - Tp-Link Philippines

(2018-04 - 2019-08)

• Promoting Wi-Fi Router product and supporting technical Installation

Bachelor of Science - Accountancy - The University of Manila

College Undergraduate - The University of Manila