Cheryl Ardiza

Results-driven Operations and Customer Service professional with over 5 years of experience supporting order management, logistics coordination, and customer support for US and Canadian clients. Proven expertise in SAP Business One, NetSuite, and ERP systems, managing end-to-end sales order processing, dispatch coordination, inventory reporting, and customer inquiries. Advanced user of Microsoft Excel and Google Sheets with strong analytical skills, exceptional attention to detail, and a consistent record of meeting strict operational deadlines while delivering outstanding customer service.

Senior Account Specialist – E-commerce Order Entry & Sales Support (US & CA Clients) at GECommerce Services Incorporated (2016-01 – Present)

• Executed high-volume sales order processing using NetSuite, SAP, and SOS, managing sales orders, acknowledgements, and invoices from initiation to completion while ensuring accurate order fulfillment and on-time delivery.
• Coordinated dispatch schedules with ShipRush, pick lists/shipping documents for Amazon & Wayfair, supplier deliveries, and logistics activities to meet customer delivery timelines.
• Monitored order status, shipment progress, back orders, delivery exceptions, and ETAs, proactively resolving issues to maintain service levels.
• Collaborated with logistics and inventory teams to ensure stock availability and accurate order fulfillment.
• Served as the primary customer contact via email and phone, providing timely updates and resolving order-related inquiries.
• Prepared advanced inventory and sales reports using Microsoft Excel and Google Sheets to support operational planning and performance tracking
• Processed credit claims and RMAs, ensuring accurate documentation and compliance with company procedures.

Data Integration Officer (eCommerce Sales Support for US/CA Clients) at Central BPO Distributing Incorporated (2012-07 – 2015-09)

• Assisted sales and accounting teams with order processing and invoice-related administrative functions.
• Monitored product listings, inventory availability, and data accuracy across multiple sales channels.
• Coordinated shipment updates, supplier schedules, and listing maintenance to support timely fulfillment activities.
• Supported compliance and audit-related processes including refund handling, dispute coordination, and document tracking.
• Communicated with retailers, vendors, and internal teams to address operational concerns and maintain workflow efficiency.
• Worked in implementing pricing updates, promotional activities, and merchandising adjustments across marketplace platforms.

Administrative Office Clerk at Michel J. Lhuillier Financial Services Incorporated (2009-05 – 2012-06)

• Maintained office supplies inventory and ordered replacements as needed
• Performed routine office tasks, including filing, photocopying, and scanning documents efficiently
• Data entry and record keeping
• Assisted managers and branch managers with inquiries while providing excellent customer service
• Processed financial documents and ensured accurate data entry into relevant systems

Bachelor of Science in Information Technology – University of Cebu – Main Campus