Matthew Dionisio

Results-driven customer service and sales professional with experience in financial services, retail sales, inventory operations, hospitality, and customer support. A graduate of Bachelor of Secondary Education major in English, bringing strong communication, problem-solving, and interpersonal skills to every role. Proven ability to build customer relationships, achieve sales goals, and deliver exceptional service in fast-paced environments.

Adaptable, quick to learn, and passionate about continuous growth, with a strong interest in customer success, operations, training, and administrative roles. Committed to providing high-quality service while contributing to team and organizational success.

Retail Sales Associate at ENAV Hakuhodo BCI Ploom Forbestown Branch (2025-03 – 2026-04)

• Promoted and sold Ploom smoke-free tobacco products while delivering exceptional customer service.
• Educated customers on product features, benefits, and proper usage to help them make informed purchasing decisions.
• Built strong customer relationships through personalized consultations and after-sales support.
• Consistently met and exceeded individual sales targets and key performance indicators (KPIs).
• Conducted product demonstrations and addressed customer inquiries to enhance the overall customer experience.
• Processed sales transactions accurately and maintained organized product displays and inventory.
• Collaborated with the retail team to execute promotional campaigns and ensure compliance with company policies and brand standards.
• Collected customer feedback and market insights to support business growth and improve customer satisfaction.

Document Data Analyst at GRT (2024-10 – 2024-12)

• Reviewed and analyzed historical mortgage, oil, and gas lease and other documents to extract accurate data.
• Coded and entered document information into company databases following established guidelines and quality standards.
• Verified the accuracy and completeness of records to maintain data integrity.
• Identified inconsistencies and corrected errors through detailed document validation.
• Managed large volumes of legal and property-related documents while meeting productivity and accuracy targets.
• Collaborated with team members to ensure timely completion of data processing projects.
• Maintained confidentiality when handling sensitive legal and financial records.

1st Party Collector Financial services at Verizon / CBECOMPANIES (2023-11 – 2024-08)

• Managed inbound and outbound calls with customers regarding outstanding account balances while maintaining a professional and customer-focused approach.
• Educated customers on payment options, due dates, and account terms to help resolve delinquent accounts.
• Negotiated suitable payment arrangements based on customer needs and company guidelines.
• Documented customer interactions, payment commitments, and account updates accurately in the CRM system.
• Investigated account concerns and provided appropriate resolutions while ensuring compliance with company policies and regulatory requirements.
• Maintained high standards of customer service while working toward collection and performance targets.
• Protected customer confidentiality and handled sensitive financial information with accuracy and integrity.
• Collaborated with internal teams to resolve account issues and improve the overall customer experience.

Appointment Setter at MediCare / CTS (2021-01 – 2021-03)

• Conducted outbound calls to prospective and existing clients to schedule appointments for licensed Medicare sales agents.
• Qualified leads by gathering customer information and determining eligibility and interest in Medicare plans.
• Explained the purpose of appointments and provided accurate information while adhering to Medicare compliance guidelines.
• Maintained and updated customer records, appointment schedules, and call notes in the CRM system.
• Confirmed appointments and followed up with clients to reduce cancellations and no-shows.
• Achieved daily and monthly appointment-setting and productivity goals.
• Addressed customer inquiries professionally and escalated complex concerns to licensed Medicare representatives when necessary.
• Delivered excellent customer service while ensuring confidentiality and accuracy in handling customer information.

Bachelor in Secondary Education in English – Tayabas Western Academy (2023)