Cheska Ceniza
An experienced Customer Service Representative and Marketing Manager with 6 years of experience altogether in maintaining workplace standard requirements. Possess strong communication skills to cultivate an upbeat, team-oriented culture. Proven ability to perform key tasks to promote an inviting US-based accounts
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About
An experienced Customer Service Representative and Marketing Manager with 6 years of experience altogether in maintaining workplace standard requirements. Possess strong communication skills to cultivate an upbeat, team-oriented culture. Proven ability to perform key tasks to promote an inviting US-based accounts
Experience
POC/CSR II/ Social Media Management (GLD) at AwesomeCX (2025-01 – Present)
- Responds to customers' inquiries through live email and chat in a timely and professional manner.
- Assisting customers with order tracking, shipping updates, returns, exchanges, and refund requests.
- Created, scheduled. and published engaging content to increase brand awareness and customer satisfaction
- Managing Facebook, Instagram, and TikTok messages, emails, and comments through Sprout Social and the TikTok Seller website.
- Conducted social listening to identify customer feedback, concerns, and opportunities for improvement.
- Increase follower growth, engagement rates, and online brand presence through strategic content planning and community management.
- POC and time-managing the team attendance for Philippines Support.
Marketing Manager/ Barista at Malibu Café, Katara Beach, Doha Qatar (2019-01 – 2021-01)
- Responsible for ensuring excellent customer service and efficient operations, as well as hiring, training, and supervising staff.
- Acting as a leader and problem-solver in a fast-paced environment.
- Developing and implementing marketing plans, promotional events, and sales strategies.
- Maintain a clean, organized, and sanitary workspace, including equipment, countertops, and customer seating areas.
- Understanding of different coffee blends, brewing methods, and drink ingredients.
- Ability to stand for long periods and carry out physical tasks associated with the role.
Chat & Email Support Specialist (Uber USA) at VXI Global Holdings (2016-01 – 2018-01)
- Respond to customer inquiries via chat promptly and professionally.
- Guide customers through website navigation and troubleshooting steps
- Follow up with customers to ensure their issues have been resolved.
- Educate partners about the Background Check to get them to drive with Uber
- Monitor and manage multiple chat conversations simultaneously.
- Escalate complex or unresolved issues to a higher level of support.
Technical Support Representative (Comcast USA) at Teleperformance Philippines (2014-01 – 2016-01)
- Communicate effectively with customers to understand and resolve their technical problems.
- Troubleshoot and diagnose hardware and software issues.
- Identify and implement appropriate hardware and software solutions.
Education
Diploma in Pastry Arts – St. Dominic Savio Business and Technical School (2016-01 – 2017-01)
Bachelor of Science in Hotel And Restaurant Management – University of the Immaculate Conception (2010-01 – 2014-01)
Secondary Education – University of Mindanao - Tagum City (2006-01 – 2010-01)
