Pn Jc

Customer-focused professional with proven ability to deliver exceptional service and contribute to organizational success. Skilled in understanding customer needs, aligning with company culture, and achieving high performance standards. Recognized for resilience, discipline, and commitment to exceeding goals.

Product Researcher, Marketer & Customer/Tech Support - Freelance Virtual Assistant

(2020-11)

• Conducted product and competitor research to identify profitable opportunities.
• Executed marketing campaigns that grew brand awareness for multiple clients.
• Provided customer and technical support, resolving issues efficiently and maintaining high satisfaction.

Medical Review Associate - Conduent Business Services Phils. Inc.

(2018-08 - 2020-03)

• Reviewed and processed healthcare insurance claims with strict compliance; cross-referenced medical documents to detect errors and prevent processing issues.
• Consistently met daily processing targets in a high-volume BPO environment while maintaining data accuracy and confidentiality standards.
• Coordinated with internal teams to verify patient information and resolve data issues promptly.

Canteen Food Concessionaire - Pateros Catholic School

(2017-06 - 2018-08)

• Managed full canteen operations including food service, cash handling, daily sales reconciliation, and strict compliance with food safety and hygiene standards.
• Monitored inventory, forecasted stock requirements, and managed supplier relationships to control costs and ensure uninterrupted service.

Retail Banking Service Associate - East West Banking Corporation

(2015-07 - 2016-03)

• Processed high-volume teller transactions (deposits, withdrawals, transfers) with zero-error accuracy, ensuring full compliance with BSP regulations and AML requirements.
• Assisted customers in account opening and banking inquiries, delivering a consistently professional and efficient service experience.
• Handled large volumes of cash transactions daily with accountability and attention to detail.

Marketing Intern - Development Bank of the Philippines (DBP) – RMC Metro Manila

(2013 - 2013)

300 Hrs

• Supported marketing operations, document preparation, data encoding, and account management under direct supervision.
• Gained hands-on exposure to banking operations, financial products, and professional customer service protocols.

BSBA - Marketing Management - San Beda University, Manila (2015)

Primary & Secondary Education - College of the Immaculate Conception, Cabanatuan City (2000 - 2011)