Christian Galos
BS Tourism Management | Guest Service Officer | Operations Associate
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About
Versatile and results-oriented professional with a strong background in customer experience. Skilled in communication, client relations, and providing excellent service in dynamic and fast paced settings.
Experience
Operations Associate - BPI Cash Center - Tacloban City
(2026-01)
- Collect deposits (cash and checks) offsite
- Accurately count cash from DPU (Deposit Pick-up) and declare any shortage or overage
- Perform vouching, provide change funds to clients as requested and deliver cash
- Maintain professional relationship with assigned business clients, handle highly confidential information and performed other assigned tasks
- Performed secure cash loading and balancing of ATM machines
Customer Experience Agent (Content Moderator) - Alorica - Cebu City
(2024-11 - 2025-04)
- Review and moderate text, images, and videos based on established guidelines
- Coordinate with team manager, quality analysts, and other moderators to address complex issue
Guest Service Officer - Plaza Premium Lounge Domestic & International - Mactan-Cebu International Airport
(2024-02 - 2024-05)
OJT | 600 hours
- Accurately processed guest payments by handling cash and debit/credit card using POS (Point of Sale), and provided correct change using basic math
- Count money and give receipts to guests and keep guest information confidential
Education
Bachelor of Science - Tourism Management - STI College Ormoc (2020 - 2024)
Senior High School - TVL-Tourism Operations - STI College Ormoc Senior High School (2018 - 2020)
