INSTRUCTOR I/SPECIAL LECTURER June 2015 - Current COLLEGE OF SCIENCE/ UNIVERSITY OF EASTERN PHILIPPINES ▪ Collaborated with fellow instructors in curriculum development initiatives. ▪ Developed engaging lesson plans tailored to student needs. ▪ Served as mentor for new instructors within department. ▪ Maintained accurate records of student attendance, assessments, and progress reports. ▪ Managed classroom behavior effectively using positive reinforcement strategies. ▪ Participated in professional development workshops to stay current on best practices. ▪ Utilized multimedia tools to enhance classroom instruction. ▪ Designed hands-on activities that facilitated practical application of concepts taught. ▪ Prepared course materials such as syllabi, homework assignments, and handouts. ▪ Incorporated real-world examples into lessons to make content more relevant and engaging.▪ Adapted teaching style to accommodate diverse learning styles. ▪ Provided individualized support for struggling learners. ▪ Assessed student progress through quizzes, tests, and projects. ▪ Implemented various assessment tools to measure instructional effectiveness. ▪ Evaluated student performance and provided constructive feedback. ▪ Created and improved courses based on student feedback or changing educational requirements.▪ Organized materials and class spaces to deliver successful lessons and encourage learning. ▪ Promoted inclusivity and collaborative learning through moderated online and in-class discussions.▪ Boosted student learning using diversified instructional techniques. ▪ Taught course material to students using mixture of lectures, assignments and discussions. ▪ Encouraged students to persevere through difficult course content by providing constructive feedback.▪ Offer assistants to our direct supervisor. ▪ Do Research work and Extension Work. RMA COORDINATOR June 2014 - March 2015DREAMWORKS DISTRIBUTION CORPORATION (MEC GROUP) ▪ Do the Return Merchandise Authorization (RMA) and update the supplier from time to time.▪ Escalated complex or unresolved cases to higher-level management as needed. ▪ Worked closely with staff to ensure timely submission of authorization requests. ▪ Created reports detailing approval rates, denial reasons, and overall trends in authorization process.▪ Trained new employees on authorization process, policies, and procedures. ▪ Conducted regular follow-ups with external stakeholders concerning outstanding authorization issues.▪ Kept up-to-date on changes in insurance company policies regarding authorizations. ▪ Collaborated with billing department to resolve discrepancies in authorized services and payments.▪ Maintained accurate records of authorization requests, approvals, and denials. ▪ Monitored pending authorizations daily to prevent service delays or denials. ▪ Responded to incoming damage claims, credit information requests and service complaints. ▪ Documented correspondence activities, as well as maintaining accurate files and controlling records.▪ Received, processed and routed correspondence to appropriate personnel. ▪ Proofed correspondence by reviewing format and data accuracy, and submitted for necessary signatures.▪ Collaborated with typists, submitting completed documents and explaining details on format, addresses, and required number of copies. SUPERVISOR AND TECHNICAL ENGINEER May 2011 - September 2014GENERAL ENGINEERING DEPARTMENT/COSMOTECH PHILIPPINES, INC.
- Makati City ▪ Do the Return Merchandise Authorization (RMA) and update the supplier from time to time.▪ Make Daily Report to General manager, Approval of documents and proposal. ▪ Train New Technical Engineer regarding on their Job descriptions. ▪ Make quotation to client, responsible for all documentation and filling. Update client regarding on their queries. Update and follow-up supplier on the status and inquiries.▪ Performs troubleshooting, testing, repair, assembly, and disassembly of products specializing on Multimedia projector, Biometrics devices, Projection Screens, Senrun, Panaboard and other products in the company.▪ Fabricates wires, cable connectors and customized special projects by the company. ▪ Provide Service Report to our Supervisor, manager and clients. ▪ Provide Reports and request to the supplier regarding on their products. ▪ Assist clients via phone patch regarding on their concern and problems with products. ▪ Perform preventive maintenance and check-up onsite. ▪ Perform troubleshooting on-site projects of the company. ▪ Supported clients in issue resolution, coordinating in-person consultations to troubleshoot and diagnose hardware problems.▪ Conducted thorough testing of systems, identifying areas for improvement and optimization.▪ Utilized advanced diagnostic tools to identify root causes of technical problems quickly and accurately.▪ Provided expert guidance to clients, helping them make informed decisions about their technology needs.▪ Documented technical assistance requests, related information, and resolution strategy. ▪ Created and implemented training materials and resources regarding of the technology products of the and usage.▪ Evaluated feasibility of integrating new technologies into existing systems without compromising performance or stability.▪ Troubleshot and resolved system malfunctions and performance issues. ▪ Fostered information access by maintaining organized filing system for warranty documentation and computer hardware instructional guides.▪ Conducted regular maintenance checks on existing systems, addressing any potential problems before they became critical issues.▪ Assisted customers with troubleshooting issues remotely or onsite as needed. ▪ Launched investigations to determine root cause of unusual test results. ▪ Prepared detailed documentation, including user manuals and technical guides for staff training purposes.▪ Oversaw work of junior engineers, teaching concepts, correcting work and sharing field SURVEYING/ENGINEERING STAFF AND OFFICE CLERK March 2010 - April 2011DEPARTMENT OF AGRARIAN REFORM PROVINCIAL OFFICE -Catarman Northern Samar ▪ Assisted staff with resources and paperwork to complete assignments. ▪ Fielded incoming calls and took detailed messages. ▪ Maintained accurate field notes and sketches to document data collection efforts. ▪ Traversed properties to find and uncover property corners with metal detectors. ▪ Utilized computer-aided drafting CAD software to prepare detailed drawings of surveyed areas.▪ Assisted in preparation of survey maps, plats, and reports for clients and government agencies.▪ Performed calculations for survey adjustments and closure. ▪ Calculated horizontal and vertical positions from field measurements taken during surveys. ▪ Conducted topographic, boundary, and construction surveys using various surveying equipment.▪ Trained junior staff members on proper use of survey equipment and procedures. ▪ Trained junior technicians in field standards and survey procedures. ▪ Interpreted survey data and completed basic computations. ▪ Carried surveying line, survey stakes and rebar to target locations on properties. ▪ Built drawings with Autodesk software and followed accurate scaling practices. ▪ Collected and documented field data under direct supervision of survey crew chief. ▪ Greeted visitors at reception, answering questions, and providing direction. ▪ Shredded older files and confidential information to reduce security risks. ▪ Prioritized tasks independently to best support office needs. ▪ Scanned, indexed, and stored records to manage filing system. ▪ Helped train new employees on office policies, procedures, and software programs. ▪ Entered data into spreadsheets or databases for record keeping purposes. ▪ Prepared correspondence, reports, and other documents as required by management. MANUFACTURING TECHNICIAN September 2008 - May 2009LEXMARK INTERNATIONAL PHILIPPINES, INC. MEPZ-II, Basak Lapu-Lapu City ▪ Assisted in implementation of lean manufacturing principles to improve efficiency. ▪ Inspected and tested finished products for defects or abnormalities. ▪ Assisted engineers in developing new processes and refining existing ones. ▪ Complied with OSHA, GMP and ISO9000 standards with documentation, records and logs. ▪ Conducted routine inspections of machinery, identifying areas needing repairs or replacements.▪ Operated manufacturing equipment to produce high-quality products. ▪ Recognized unsafe working conditions and suggested new safety standards to improve protocols.▪ Attended training sessions and seminars to stay current with industry trends and best practices.▪ Monitored inventory levels and ordered necessary materials when needed. ▪ Followed strict quality control guidelines in all aspects of work. ▪ Trained new employees on proper use of machinery and safety protocols. ▪ Improved product quality by reducing production errors and correcting ongoing problems. ▪ Participated in continuous improvement initiatives to enhance overall productivity. ▪ Performed preventative maintenance on equipment to minimize downtime. ▪ Maintained and calibrated machinery to ensure optimal performance. ▪ Adhered to safety procedures, including wearing appropriate protective gear at all times. ▪ Troubleshot and resolved issues with production equipment as they arose. ▪ Executed timely and accurate production activities with use of batch record instructions, job aids and relevant SOPs.▪ Documented production metrics and reported any discrepancies or concerns to supervisors. ▪ Collaborated with team members to achieve daily production goals. ▪ Set up and adjusted machines according to product specifications.
