Founding Member & Tech Project Manager at AI Accounting Agency (2026-03 – 2026-08)
- Pioneering an AI accounting startup from the ground up by owning daily operations, building the technology foundation, and delivering client projects.
- Helping shape the company's operating model, systems, and day-to-day execution as a founding member and technology project manager.
- Building custom internal tools and workflows from scratch to reduce reliance on expensive subscription software and disconnected platforms.
- Managing client technology projects from planning through delivery, translating business needs into practical systems and automations.
Customer Relations Manager & Internal Tech Lead at Web Dynamics Intl (2023-09 – 2026-08)
- Built and deployed internal automation tools using GHL and third-party integrations, eliminating manual processes across a 1,000+ client onboarding pipeline.
- Leveraged AI tools and LLM-powered workflows to scale client communications and team operations without increasing headcount, contributing to the department's highest revenue YTD and lowest churn company-wide.
- Used Google Flow to generate images and produce video content for client campaigns and internal training, significantly reducing creative turnaround time.
- Led and mentored a team of Client Success Managers, implementing tech-driven systems that elevated team-wide performance across tracked metrics.
Project Manager - Digital Courses & Coaching at Downforce (2021-02 – 2023-03)
- Drove 2x revenue growth by applying data analytics to sales funnels and deploying automation tools that replaced repetitive manual workflows.
- Built and managed the full tech stack supporting course delivery, coaching scheduling, and client communications, including custom automations and third-party integrations.
Final Data Reviewer - Autonomous Driving AI at Scale AI (2020-01 – 2022-02)
- Reviewed and validated AI training data for autonomous vehicle models used by Waymo and Tesla, ensuring accurate object recognition and decision-making logic at scale.
- Applied systematic quality control processes to maintain high data integrity standards across large volumes of real-world driving scenarios.
Jr. Web Developer | Japan-Based Client | CSS & Responsive Design at Freelance (2016-05 – 2018-07)
- Developed responsive websites for an international client, marking the start of 10 years of continuous independent technical work built from the ground up.
- Supported senior developers on production projects, executing design and functionality tasks across multiple live web builds.
Web Dev / SEO / Automation | Local Business Clients (Salon, Gym, Pet Store) at Freelance
Project-Based
- Built high-converting websites, landing pages, and automated marketing funnels using WordPress and funnel platforms for local service businesses.
- Mapped and built end-to-end business automation workflows from lead capture and qualification through onboarding, customer success, renewals, and retention.
- Connected forms, CRMs, email and messaging systems, scheduling tools, and internal processes to create a consistent, trackable customer journey from start to finish.
Appointment Setter at Wilshire Capital (2023-05 – 2023-09)
- Selected as 1 of 5 top performers retained from a cohort of 100; consistently exceeded monthly metrics and maintained the highest qualified lead conversion rate on the team.
Customer Service, Sales & Retention at Comcast / Xfinity (2018-07 – 2020-01)
- Ranked #1 of 1,500+ agents with a perfect 100% CSAT score sustained over an entire month, the highest satisfaction record achieved at the time.
Customer Service, Sales & Retention at Hewlett-Packard (HP) (2018-07 – 2020-03)
- Consistently ranked top 5 in revenue sales with the highest number of orders placed month over month; maintained zero customer complaints across the full 2-year tenure.
