Technical Implementation Specialist – AI Automation - Ezye Consulting - Sydney, Australia
(2024-07)
- Architected and deployed 50+ enterprise-grade automation workflows across n8n and Zapier platforms, reducing manual processing time by an average of 75% for clients in utility services, construction and property management sectors
- Integrated advanced voice AI systems (VAPI, Retell AI) with business communication platforms (Aircall, Twilio), enabling automated customer interactions that handle 1,000+ daily inquiries while achieving 92% customer satisfaction
- Designed and implemented complex multi-platform integrations connecting Monday.com, Zoho, HubSpot, Shopify, Fergus, Ascora, QuickBooks, Xero, SAP, WorkflowMax, HaloPSA and Google Workspace, creating unified data ecosystems for 20+ enterprise clients
- Developed cost-optimized AI solutions achieving $0.27 per lead processing costs and identified platform efficiencies saving clients $0.05/minute on voice AI operations through strategic platform selection
Application Development – Associate Manager - Accenture - Taguig, Philippines
(2017-06 - 2024-10)
- Led digital transformation initiatives for major European coffee manufacturing company, managing cross-functional DevOps team of 12 developers across 5+ e-commerce platforms and country-specific sites
- Architected and deployed EPiServer CMS modules with SAP integration using RESTful APIs, automating sales order processing, inventory management, and BI data extractions resulting in 60% reduction in order fulfillment time
- Served as Tower Lead for Non-SAP Systems for California-based fruit processing company, overseeing application development and mentoring team of 8 developers while ensuring 99.8% system uptime
- Designed and implemented comprehensive Business Intelligence ETL pipelines using SSIS, Cast Iron, and built data models (dimensions, facts, master tables) with visualization in SSRS, SSAS, Cognos, and Tableau serving 200+ business users
Senior IT Officer - Sharjah Oxygen Company - Sharjah, UAE
(2014-03 - 2017-04)
- Developed and implemented comprehensive in-house ERP system using C#, DevExpress, MS SQL, and ASP.NET, consolidating financials, payroll, project management, and business intelligence into unified platform
- Integrated financial software systems and created automated reporting tools reducing month-end closing processes from 5 days to 1.5 days while improving data accuracy by 95%
Software Developer (Independent Contractor) - Remote Staff - Online
(2012-10 - 2014-02)
- Built web and mobile healthcare application enabling doctors, patients, and healthcare facilitators to collaboratively monitor diabetes and chronic diseases using C# MVC, Telerik Reports, .NET MAUI, and MS SQL
Senior Software Engineer - Accenture - Taguig, Philippines
(2010-11 - 2012-10)
- Developed workflow-based applications for multiple Fortune 500 clients, creating customizable generic solutions adaptable to specific client requirements using SQL Server and ASP.NET
Analyst/Programmer - SM Retail Incorporated - Pasay City, Philippines
(2007-02 - 2010-10)
- Led customization and implementation of Oracle R12 Financials (E-Business Suite) for one of the Philippines' largest retail chains, developing ASP.NET modules for system integration using Visual FoxPro, AS-400, Oracle Forms, PL/SQL, and Crystal Reports
