Clark Chester Lazo

Technical Support Specialist with 8+ years of experience delivering customer and technical support across telecommunications, internet, cable, hardware, and software environments. Skilled in troubleshooting, customer service, issue resolution, chat and voice support, documentation, and administrative operations.

Administrative Staff at Technowood Builders and Design (2018-08 – Present)

• Coordinate daily operations, inventory records, scheduling, administrative documentation and logistics coordination.
• Support workforce planning and communication between management, suppliers, and staff.

Technical Support Agent at TeleTech (2015-11 – 2018-05)

• Resolved internet, cable TV, and equipment-related technical issues.
• Performed remote diagnostics and guided customers through troubleshooting steps.
• Escalated complex issues and maintained accurate case documentation.

Customer Account Executive at Convergys (2011-01 – 2013-10)

• Delivered high-volume chat support for a major U.S. telecommunications provider.
• Resolved billing, account, device, and service-related concerns.
• Assisted customers with upgrades, activations, and account management.

Technical Support Representative at TeleTech (2009-02 – 2010-08)

• Provided technical support for multifunction printer hardware and software.
• Diagnosed installation, driver, connectivity, and software issues.
• Achieved strong first-contact resolution through effective troubleshooting.

Bachelor of Arts in Political Science – Western Mindanao State University (2004 – 2008)