Cn Diel

A Marketing Management graduate with a customer-centric mindset and expertise in engagement strategies. I combine strong communication skills with market knowledge to understand customer expectations and deliver relevant, appealing solutions. Creative and detail-oriented, I confidently foster positive interactions, ensuring high levels of customer satisfaction and effective brand connection.

Intern - Peridou Inc.

(2026-01 - 2026-04)

• Communicated with students and staff to gather information, clarify expectations, and address concerns regarding conduct and regulations. Organized and managed key documents including job orders, quantity masterlists, and measurement records; verified and encoded data accurately to prevent errors that could impact production workflows.
• Implemented systematic document management by sorting materials by category and size, and organized employee overtime records sequentially to ensure easy retrieval and orderly filing.

Intern - Office of the Student Discipline

(2025-10 - 2025-11)

• Communicated with students and staff to gather information, clarify expectations, and address concerns regarding conduct and regulations. Addressed incidents and behavioral issues proactively, applying appropriate guidelines to resolve matters fairly and effectively.
• Maintained and tracked disciplinary records and case details, ensuring accurate reporting and transparency.

Travel Associate - IGT Solutions

(2023-09 - 2024-05)

• Consulted with clients to determine travel preferences, budget, and itineraries. Monitored reservation availability and provided accurate information to potential guests.
• Identified and resolved guest issues proactively, minimizing complaints and negative feedback.

Telemarketer - Situation Publishing

(2023-01 - 2023-07)

• Make prospects and generate leads for specific campaigns. Create rapport with the clients by establishing trust and credibility.
• Give information about company and its campaign, so the client will be confident that it is a good fit for their needs.

Customer Service Representative - Quaerito Qualitas Inc./ Globe Telecom Greenbelt 4

(2016-04 - 2022-11)

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Build sustainable relationships of trust through open and interactive communication.
• Assisted customers in selecting suitable mobile and telecom services based on their needs.

Fashion Consultant - Zara Rockwell - International Specialty Concept

(2014-03 - 2015-02)

• Analyses suitable colors, cuts and designs for a client or selects uniforms for a company. Might be asked for help in forming a business wardrobe.
• Help customers choose clothes which would suit them.

Sales Consultant - Store Specialist Inc.

(2013-07 - 2013-12)

• Promote and sell products or services to clients and customers. Stock shelves and displays with merchandise in an aesthetically pleasing way to attract customers.
• Maintaining customer relationships after the sale

Promo Clerk - Sta. Lucia East Department Store

(2011-09 - 2013-04)

• Receive, store and release merchandise fo be sold. Stock shelves and displays with merchandise in an aesthetically pleasing way to attract customers.
• Assists and attend to the needs of customers.

Sales Representative - Golden Box Company

(2011-07 - 2011-08)

• Presenting and selling company products and services to current and potential clients. Accepting inquiries of the customers
• Assists and attend to the needs of customers.

Bachelor of Science in Business Administration - Marketing Management - New Era University (2015 - 2026) Quezon City, Philippines

Bachelor of Science in Accountancy - Colegio De La Purisima Concepcion (2010 - 2012) Roxas City, Philippines

Secondary Education - Pontevedra National High School (2005 - 2009) Roxas City, Philippines