Housekeeping Manager - FAITH Colleges - Tanauan City, Batangas
(2024-11)
- Handling school event
- Managing the whole housekeeping operation
- Administrative works
- Monthly accomplishment report
- Stablish Standard in Housekeeping Operation
Housekeeping Supervisor (Building Services) - Century Properties Management Incorporated (assigned in De la Salle Lipa City Batangas) - De la Salle Lipa City, Batangas
(2021-08 - 2024-10)
- Supervise the day-to-day cleaning in the whole campus
- Manage daily ticket (work request)
- Doing administrative work like schedule, report and processing payables
- Coordinate with the organic staff specially in big events or projects
- Doing monthly report base in monthly accomplishment
Housekeeping Supervisor - International Committee of Red Cross Makati - Makati
(2020-01 - 2021-04)
- Supervise the day-to-day cleaning of mobile staff apartment unit, residence as well as office
- Doing administrative work like schedule, report and processing payables
- Coordinate with outsource company in some project
Floor Supervisor - City of Dreams Manila (NOBU HOTEL) - Paranaque, Metro Manila
(2019-02 - 2019-05)
- Supervise the day-to-day cleaning of hotel rooms
- Perform routine inspections of rooms in assigned floors service and storerooms and ensure that all areas are properly cleaned as per the company standards
- Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Assign duties and coordinate breaks for assigned staff
- Ensure that assigned staff have reported to work and also document any late or absent employees
- Prepare and distribute assignment work sheets to assigned staff and review priorities
- Clean public areas in emergency situations
- Efficiently manage stock control and the maintenance of all equipment
- Complete work orders form for equipment maintenance or repairs and submit to housekeeping desk control
Housekeeping Supervisor - Public Area - OKADA Manila (Tiger Resort, Leisure & Entertainment, Inc.) - Entertainment City, Paranaque, Metro Manila, Philippines
(2016-09 - 2017-02)
- Supervise the day-to-day cleaning of hotel public areas
- Perform routine inspections of all public areas, service areas, and storerooms and ensure that all areas are properly cleaned as per the company standards
- Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Assign duties and coordinate breaks for assigned staff
- Ensure that assigned staff have reported to work and also document any late or absent employees
- Prepare and distribute assignment work sheets to assigned staff and review priorities
- Clean public areas in emergency situations
- Efficiently manage stock control and the maintenance of all equipment
- Complete work orders forms for equipment maintenance or repairs and submit to housekeeping desk control
- Report all lost and found articles immediately to the desk coordinator
- Review status of assignments and hand over any follow-up action with on-coming supervisor
- Answer inquires to maintain controls and ensure guest satisfaction
- Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required
- Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper
- Direct team assignments and follows up to ensure completion to Company standards
- Report broken items and other maintenance defects to management or Facilities department and follow up its status
- Assist other departments with cleaning when needed
- Maintain inventory of public area cleaning supplies
Housekeeping Supervisor - Movenpick Hotel Al Aziziya Doha (Formerly Grand Heritage Doha Hotel and Spa) - Doha, Qatar
(2011-01 - 2016-07)
- Supervise and train team of room attendants
- Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties
- Conduct inspection to check the completion of work assignments
- Investigate complaints regarding housekeeping service and equipment and take corrective action
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Conduct inventory and make a requisition of supplies and equipment necessary for the day-today operation
- Issue supplies and equipment to workers
- Attend staff meetings to discuss company policies and guest's complaints
- Liaising with front office staff
- Perform cleaning duties in cases of emergency or staff shortage
- Provide excellent customer service as per the standards of the Hotel
- Perform other duties as assigned by the Manager
Housekeeping Team Leader - Landmark Casino Hotel (under Ou Kei Cleaning Group of Companies) - Macau
(2007-01 - 2010-01)
- Manage the assignment of duties, responsibilities and workstations to housekeeping staff
- Supervise, train, and monitor room attendants
- Inspect and ensure all rooms have been assigned and serviced each day
- Observe and evaluate staff and work procedures to ensure quality standards
- Review schedule to estimate time requirements to ensure speed and efficiency
- Meet with staff to review guest comments to implement revisions and improvements
- Make recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing
- Perform the duties and responsibilities of housekeeping staff in case of lack of staff
