Ruel Cuenca

Looking for a position that will best utilize my cleaning and hospitality skills, customer service skills, strong people skills, organizational abilities, and room service knowledge to contribute to the company's growth and my career advancement

Housekeeping Manager - FAITH Colleges - Tanauan City, Batangas

(2024-11)

• Handling school event
• Managing the whole housekeeping operation
• Administrative works
• Monthly accomplishment report
• Stablish Standard in Housekeeping Operation

Housekeeping Supervisor (Building Services) - Century Properties Management Incorporated (assigned in De la Salle Lipa City Batangas) - De la Salle Lipa City, Batangas

(2021-08 - 2024-10)

• Supervise the day-to-day cleaning in the whole campus
• Manage daily ticket (work request)
• Doing administrative work like schedule, report and processing payables
• Coordinate with the organic staff specially in big events or projects
• Doing monthly report base in monthly accomplishment

Housekeeping Supervisor - International Committee of Red Cross Makati - Makati

(2020-01 - 2021-04)

• Supervise the day-to-day cleaning of mobile staff apartment unit, residence as well as office
• Doing administrative work like schedule, report and processing payables
• Coordinate with outsource company in some project

Floor Supervisor - City of Dreams Manila (NOBU HOTEL) - Paranaque, Metro Manila

(2019-02 - 2019-05)

• Supervise the day-to-day cleaning of hotel rooms
• Perform routine inspections of rooms in assigned floors service and storerooms and ensure that all areas are properly cleaned as per the company standards
• Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Assign duties and coordinate breaks for assigned staff
• Ensure that assigned staff have reported to work and also document any late or absent employees
• Prepare and distribute assignment work sheets to assigned staff and review priorities
• Clean public areas in emergency situations
• Efficiently manage stock control and the maintenance of all equipment
• Complete work orders form for equipment maintenance or repairs and submit to housekeeping desk control

Housekeeping Supervisor - Public Area - OKADA Manila (Tiger Resort, Leisure & Entertainment, Inc.) - Entertainment City, Paranaque, Metro Manila, Philippines

(2016-09 - 2017-02)

• Supervise the day-to-day cleaning of hotel public areas
• Perform routine inspections of all public areas, service areas, and storerooms and ensure that all areas are properly cleaned as per the company standards
• Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Assign duties and coordinate breaks for assigned staff
• Ensure that assigned staff have reported to work and also document any late or absent employees
• Prepare and distribute assignment work sheets to assigned staff and review priorities
• Clean public areas in emergency situations
• Efficiently manage stock control and the maintenance of all equipment
• Complete work orders forms for equipment maintenance or repairs and submit to housekeeping desk control
• Report all lost and found articles immediately to the desk coordinator
• Review status of assignments and hand over any follow-up action with on-coming supervisor
• Answer inquires to maintain controls and ensure guest satisfaction
• Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required
• Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper
• Direct team assignments and follows up to ensure completion to Company standards
• Report broken items and other maintenance defects to management or Facilities department and follow up its status
• Assist other departments with cleaning when needed
• Maintain inventory of public area cleaning supplies

Housekeeping Supervisor - Movenpick Hotel Al Aziziya Doha (Formerly Grand Heritage Doha Hotel and Spa) - Doha, Qatar

(2011-01 - 2016-07)

• Supervise and train team of room attendants
• Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties
• Conduct inspection to check the completion of work assignments
• Investigate complaints regarding housekeeping service and equipment and take corrective action
• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
• Conduct inventory and make a requisition of supplies and equipment necessary for the day-today operation
• Issue supplies and equipment to workers
• Attend staff meetings to discuss company policies and guest's complaints
• Liaising with front office staff
• Perform cleaning duties in cases of emergency or staff shortage
• Provide excellent customer service as per the standards of the Hotel
• Perform other duties as assigned by the Manager

Housekeeping Team Leader - Landmark Casino Hotel (under Ou Kei Cleaning Group of Companies) - Macau

(2007-01 - 2010-01)

• Manage the assignment of duties, responsibilities and workstations to housekeeping staff
• Supervise, train, and monitor room attendants
• Inspect and ensure all rooms have been assigned and serviced each day
• Observe and evaluate staff and work procedures to ensure quality standards
• Review schedule to estimate time requirements to ensure speed and efficiency
• Meet with staff to review guest comments to implement revisions and improvements
• Make recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing
• Perform the duties and responsibilities of housekeeping staff in case of lack of staff

Bachelor of Secondary Education - Home Economics - Nueva Ecija University of Science and Technology (2002 - 2006) Cabanatuan City, Nueva Ecija, Philippines