Coleen Miravalles

FULL-TIME BARISTA

Talent

Pasig CityMember since November 4, 2026

Espresso Extraction and Dialing InBeverage CraftingEquipment Cleaning and MaintenanceHigh-Volume Workflow ManagementQuality Control and Recipe ConsistencySpeed and Accuracy Under PressureCustomer Service and Team Collaborationmilk texturing

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Espresso Extraction and Dialing InBeverage CraftingEquipment Cleaning and MaintenanceHigh-Volume Workflow ManagementQuality Control and Recipe Consistency

About

Adaptable Business Analyst transitioning to hospitality, blending technical precision with a passion for beverage craft and guest service. Disciplined team player dedicated to efficiency and high-quality customer experiences in fast-paced environments.

Experience

SAP Business Analyst at Accenture Inc. (Texas Instruments and Bristol Myers Squibb Accounts) (2021 – 2026)

Managed high-volume service tickets, resolving issues from simple to complex through investigation, replication, and implementing workarounds or permanent fixes within SLA timelines.
Acted as an on-call resource, monitoring batch jobs to ensure timely resolution of delays and failures.
Collaborated with various functional teams to understand requirements based on business needs.

Process Expert at Maersk Global Services (2017 – 2020)

Provides line 2 support for global system issues. Acts as System Analyst for user requirements and SLAs.
Serves as a process and system expert by analyzing queries, managing incidents, and overseeing system changes and releases.