Crisha Cristobal

Certified TaskUs trainer to facilitate and conduct the new hire onboarding program of the company Facilitating product specifics training, soft skills training and leadership training Proven expertise in end-to-end curriculum development process, creating engaging training materials, digital presentations, and infographics specific for the needs of the business and learners

LEARNING EXPERIENCE LEADER at TASKUS - LIZARDBEAR TASKING INC. (2023-01 – Present)

• Certified TaskUs trainer to facilitate and conduct the new hire onboarding program of the company
• Facilitating product specifics training, soft skills training and leadership training
• Proven expertise in end-to-end curriculum development process, creating engaging training materials, digital presentations, and infographics specific for the needs of the business and learners
• Tracking QA metrics, training effectiveness, and team performance trends
• Strong understanding of FinTech/Bank services such as Account Operations, Brokerage and Crypto, Credit Operations, Fraud Investigations and Core Customer Support
• Managing clients and stakeholders relations and ensuring company policies are well implemented

CUSTOMER SERVICE REPRESENTATIVE at TASKUS - LIZARDBEAR TASKING INC. (2021-07 – 2023-01)

• Handled voice, chat and email cases for a Fin-Tech campaign
• Worked as a back office support focusing on processing customer's applications, US documents verification and account maintenance
• Accommodating customer's queries regarding bank linking, deposits/withdrawals, account log ins and safety, unauthorized transactions and step-up verifications
• Appointed as a Subject Matter Expert to support new hire and tenured agents

PRIMARY SCHOOL STUDENTS TUTOR at FREELANCE (2020-04 – 2021-06)

• Handled fifteen elementary students from public and private schools in Bocaue
• Conducted high level learning sessions with the students focusing on school modules and all major subjects

INTERNSHIP- OJT at FARMER'S BANK (2017-09 – 2018-03)

• Worked closely with bank personnels to provide assistance in various ways such as organizing customer's files, validating account's information, checking customers application, and keeping and sorting legal documentations

Bachelor of Library and information Science in Library and Information Science – BULACAN STATE UNIVERSITY (2018 – 2021)

Accountancy and Business Management in Accountancy and Business Management – DR. YANGA'S COLLEGES INC. (2016 – 2018)