Rei Daryl Batica

Experienced Customer Service and Learning & Development professional with a strong background in the BPO industry. Demonstrated expertise in training, coaching, client relations, administrative support, and process improvement. Organized, adaptable, and detail-oriented, with a passion for providing high-level executive and operational support.

Training Assistant Manager at Teleperformance Philippines (2026 – Present)

• Managed training operations for 100+ employees, ensuring program delivery aligned with business objectives.
• Coached trainers and learners, maintaining an 85%+ readiness benchmark before production deployment.
• Analyzed training metrics and presented insights to leadership, driving targeted performance improvements.
• Partnered with Operations to improve learner readiness and training effectiveness across 40-day onboarding programs.
• Improved learning outcomes, supporting 89%–100% assessment performance across training cohorts.

Global Learning Specialist at Alorica Philippines (2021 – 2023)

• Managed a team of trainers supporting multiple Lines of Business (LOBs), ensuring consistent training delivery and operational readiness.
• Oversaw training governance, maintaining accurate and up-to-date learning content, job aids, and process documentation.
• Monitored learner performance, certification outcomes, and readiness metrics, implementing targeted interventions to close performance gaps.
• Partnered with Operations, Quality, and Workforce Management leaders to ensure training programs met business objectives and learner performance targets.

Strategic Partner Master Trainer at VXI Global Solutions (2018 – 2021)

• Led training governance across 8 sites and 150+ trainers nationwide.
• Maintained 97% Rally LMS completion among 5,000+ employees.
• Certified 20+ trainers annually through facilitation and coaching programs.
• Certified, coached, and mentored trainers through structured certification pathways, calibration sessions, and performance coaching, strengthening facilitation quality and training effectiveness across the organization.
• Led nationwide training initiatives aligned with client KPIs, including CSAT, NPS, AHT, and productivity.

Bachelor of Science in Entrepreneurship – Universidad de Manila (2006 – 2010)