Daisy Jane Rolle

Business Intelligence and Data Analyst with 5 years of experience delivering data-driven reporting, analytics, and customer experience solutions within enterprise environments. Skilled in Power BI, SQL, DAX, Power Query, and Azure technologies, with proven experience in dashboard development, data transformation, reporting automation, and data quality management. Adept at translating business requirements into actionable insights, developing scalable reporting solutions, and collaborating with cross-functional stakeholders to support data-informed decision-making.

Experienced in Agile delivery environments utilizing Azure DevOps, Jira, and structured deployment processes to deliver scalable analytics solutions.

Application Development Analyst at Accenture PH (2021-02 – Present)

• Design, develop, and maintain Power BI dashboards and reports that provide actionable insights for business and operational stakeholders.
• Develop and manage datasets, data models, and reporting solutions using Power BI, DAX, SQL, and Power Query.
• Write, optimize, and maintain SQL queries for data extraction, transformation, validation, and reporting requirements.
• Build and support recurring data preparation, cleansing, and transformation processes to ensure reliable reporting outputs.
• Collaborate with stakeholders to gather reporting requirements and translate business needs into scalable analytics solutions.
• Ensure data accuracy, quality, and consistency through validation, reconciliation, and governance best practices.
• Create and maintain documentation for reports, datasets, business rules, and operational procedures.
• Monitor and troubleshoot reporting issues, data discrepancies, and workflow failures to maintain analytics reliability.
• Integrate and analyze data from multiple enterprise systems, including ServiceNow and Power BI, to support reporting and operational decision-making.
• Provide production support and continuous improvement for business intelligence solutions and reporting processes.
• Lead end-to-end customer experience measurement programs, managing survey operations from participant identification and distribution through analysis and executive reporting.
• Partner with product owners, service teams, and business stakeholders to define customer experience metrics and reporting requirements.
• Develop dashboards and analytical reports that measure customer satisfaction, user effectiveness, and service performance across enterprise applications.
• Extract, transform, validate, and analyze customer experience data to generate actionable recommendations and business insights.
• Analyze quantitative and qualitative feedback trends to identify service improvement opportunities and support customer-centric decision-making.
• Present reporting outcomes, survey insights, and recommendations to stakeholders and leadership teams.
• Maintain survey governance, operational documentation, reporting standards, and communication processes.
• Develop and execute SQL-based validation scripts to verify data integrity, business rules, and transformation accuracy.
• Perform functional, smoke, regression, and end-to-end testing across enterprise applications and reporting solutions.
• Identify, document, and track defects using Azure DevOps and Jira while partnering with development teams to drive resolution.
• Create test plans and quality assurance strategies to support successful solution deployments and production releases.
• Collaborate with Enterprise Business Intelligence, Experience Management, Access Management, and Application Integration teams on cross-functional initiatives.
• Facilitate knowledge transfer sessions and onboarding activities to support team capability development and operational continuity.
• Participate in Agile ceremonies including sprint planning, requirement reviews, retrospectives, and stakeholder discussions.

Bachelor of Science in Computer Science – Cavite State University – Main (2020)