Dalsey Sotto

Highly organized and proactive Executive Assistant with 4+ years of combined experience in customer service, operations support, education, and virtual assistance. Skilled in calendar and inbox management, client communication, task coordination, and workflow optimization in fast-paced remote and corporate environments. Experienced in supporting executives and business operations across fitness, telecommunications, finance, and education sectors.

Known for strong multitasking ability, attention to detail, and maintaining confidentiality while ensuring smooth daily operations. Able to anticipate needs, manage priorities independently, and support leaders in both administrative and client-facing functions in remote/WFH setups.

Executive Assistant (Founder Support) - PFFG - Network Corporation - Taguig City

(2025-12 - 2026-06)

Provided direct executive and operational support to the founder of a multi-branch fitness gym network, ensuring smooth day-to-day business operations and efficient coordination across internal teams, clients, and external partners.

• Managed executive calendar including scheduling meetings, coordinating appointments, and organizing priority tasks based on business urgency and operational needs
• Handled inbound and outbound communication on behalf of the executive, ensuring timely responses and proper message routing to relevant departments
• Assisted in coordinating gym branch operations, including communication between staff, trainers, and management for daily updates and concerns
• Organized business documents, reports, and internal files to maintain accurate records and improve accessibility for decision-making
• Supported client-related coordination such as inquiries, membership concerns, and service updates to ensure consistent customer experience
• Acted as a communication bridge between executive and operational teams, ensuring instructions were clearly relayed and properly executed
• Helped monitor task progress and follow-ups to ensure deadlines and operational targets were met
• Assisted in basic reporting and administrative summaries for business tracking and updates
• Maintained confidentiality in handling business operations, internal discussions, and executive-level information
• Provided general administrative support including coordination of meetings, reminders, and workflow organization across multiple responsibilities

Customer Service Officer - Blueberry - BGC, Taguig

(2025-05 - 2025-12)

A fast-growing online brokerage providing trading services worldwide.

• Assisted clients via chat and email, monitoring accounts and delivering timely resolutions in a fast-paced environment
• Consistently ranked as a top-performing officer, achieving high client satisfaction and supporting company growth

Customer Service Representative - [24]7.ai Philippines - Mckinley, Taguig

(2024-09 - 2025-04)

• Handled inbound/outbound calls and emails for Optus (Australian Telecom) customers, resolving concerns, providing tailored solutions, and ensuring a positive service experience
• Consistently achieved retention targets by offering the best deals and value options, preventing cancellations, and securing contract renewals through effective sales and customer engagement strategies

ESL Educational Materials Editor - MAC.E Language Academy

(2023-01 - 2024-12)

Promoted from ESL tutor to Educational Materials Editor, creating a wide range of learning resources—including textbooks, flashcards, storybooks, and answering modules—for Japanese learners using Canva. Worked freelance per project, managing multiple assignments with flexible hours, producing high-quality, engaging materials that strengthened lesson delivery and enhanced learners' comprehension and language skills.

Customer Service Representative - VXI Global Solutions, Inc. - Munoz, Quezon City

(2022-01 - 2022-12)

• Assisted internal US clients on PayPal financial accounts via inbound/outbound calls, chat, and email, resolving inquiries, disputes, and account concerns
• Excelled in multitasking and quality service, earning recognition as "Quality Queen" in a fast-paced, blended account environment

ESL Tutor - ACADSOC

(2020-01 - 2021-12)

Leading online ESL platform with over 40 million Chinese learners.

• Conducted full-time one-on-one English lessons for both young and adult Chinese students, maintaining fully booked schedules
• Created an engaging and interactive virtual learning environment using props and creative backgrounds to enhance student engagement

Bachelor of Science - Entrepreneurship - Polytechnic University of the Philippines (2020-01 - 2024-12)

Humanities and Social Sciences (HUMSS) strand - Humanities and Social Sciences - Masaya Integrated National High School (2019-01 - 2020-12)

Humanities and Social Sciences (HUMSS) strand - Humanities and Social Sciences - Philippine Women's University (PWU) (2018-01 - 2019-12)