Dan Eliezer Enano

About

With over 8 years of experience in BPO and customer-facing roles, I specialize in resolving complex customer issues, supporting technical users, and leading support teams consistently delivering results under pressure.

Throughout my career I've handled 20–40 customer interactions daily across voice, chat, and ticketing channels, maintaining a 90% customer satisfaction score. I've worked across content moderation, technical support, and customer service, giving me a well-rounded understanding of the full support lifecycle.

At Teleperformance, I stepped into a supervisory role where I led a team of 9–15 agents, setting performance goals, coaching team members, and ensuring schedules and workflows aligned with business needs.

I'm comfortable using CRM tools like Salesforce and Freshdesk, and I bring a calm, methodical approach to escalations, de-escalating tense situations and routing issues to the right teams efficiently.

Currently open to customer support, technical support, or team lead roles where I can bring both frontline expertise and leadership experience.

📩 Feel free to connect or message me directly.