Neil Patrick Pastrana

Neil Patrick Pastrana

Senior Customer support representative

Talent

Quezon City, Eastern Manila District600 PHP/hourMember since October 22, 2025

supportcommunicationproblem-solvingmulti-channel supportzendeskstripe billingcoachingapplication processingprocess improvementbilling specialist

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chat support compliance reviews customer service customer support data entry dispute resolution email supportescalations specialistsubject matter expert technical troubleshooting

About

Customer Service & Escalations Specialist with 7+ years of experience supporting global brands including Uber Carshare, Car Next Door, Uber Rideshare, and Uber Eats. Skilled in Zendesk, Stripe billing/dispute resolution, compliance reviews, technical troubleshooting, and multi- channel support (phone, chat, email). Recognized for empathetic communication, quick problem-solving, and SME-level team guidance.

Experience

Senior Customer Service Representative / SME / Safety & Compliance Specialist, Sattelite Office- 12/2022 – 12/2024

CSR/Senior Agent /SME/ Safety & Compliance Specialist, Microsourcing - 12/2019 – 12/2022

Customer Service Representative / SME / Hybrid Team, TaskUs - 02/2017 – 06/2019

Education

BSBA Marketing Management in Far Easter University.

Skills

supportcommunicationproblem-solvingmulti-channel supportzendeskstripe billing

Reviews

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