Customer Service Team Lead
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I have over 9 years of experience in the BPO industry, particularly in Customer Service and Market Research. I have been a Team Lead for 5 years and has continuously learning. I am the one in-charge in making sure that the team is providing excellent quality service, as well as helping the team achieve specified metrics by making sure that performances are of quality and of standards set by Clients. I also take feedback from team members to improve services and way of work.
