Danielle Villanueva

I am a licensed pharmacist and seasoned healthcare virtual assistant with a solid foundation in clinical knowledge, patient support, and healthcare operations. With years of experience working alongside U.S.-based medical professionals, I have developed a deep understanding of virtual care workflows, HIPAA compliance, EMR/EHR systems, and administrative efficiency. My background also includes project management for lead generation campaigns and social media strategy for healthcare and service-based businesses.

I am known for being organized, detail-oriented, and an excellent communicator—traits that help me thrive in remote and collaborative environments.

Medical Virtual Assistant Receptionist at A Comprehensive Dermatology Center (2024-05 – 2025-05)

A Comprehensive Dermatology Center is a trusted Michigan-based clinic offering medical and cosmetic skin care. With board-certified dermatologists and four locations, they provide expert, accessible care for various skin, hair, and nail conditions.

• Front Desk & Patient Coordination: Answer calls, manage intake, send forms, and ensure smooth, HIPAA-compliant onboarding.
• Scheduling & Follow-Up: Handle appointments, reminders, and post-visit outreach to support continuity of care and reduce no-shows.
• Pharmacy & Insurance Support: Call in prescriptions, verify insurance, and process prior authorizations for medications and procedures.
• Efficient, Confidential Communication: Maintain organized, patient-focused service while safeguarding all health information.

Project Manager at Lightfoot Media (2024-04 – 2025-06)

Lightfoot Media is a digital marketing agency specializing in lead generation campaigns for industries like solar, mortgage, home services, and legal case referrals.

• Campaign Coordination: Supported backend operations for SMS campaigns across niches such as solar, mortgage, home repair, and cash-for-home services.
• Vendor & Performance Management: Communicated with providers (e.g., Pineapple, Telenyx, ClickBuzz) and monitored campaign activity to ensure smooth execution and quality leads.
• Outreach & Lead Generation: Conducted cold emailing and cold calling to law firms for legal case referral campaigns.
• Social Media & Workflow Tools: Helped build and manage brand presence on LinkedIn and Facebook; used ClickUp to track tasks and streamline campaign workflows.

Medical Virtual Assistant at Strive Compounding Pharmacy (2024-01 – 2025-03)

Strive Compounding Pharmacy is a specialized pharmacy focused on creating customized medications tailored to individual patient needs, working closely with providers and patients to ensure safe, effective, and timely care.

• Prescription Management: Handled refill requests, expired Rx follow-ups, and new prescription data entry, ensuring accuracy and timely coordination with providers and pharmacy staff.
• Patient Billing & Payments: Processed secure Stripe payments, addressed billing questions, and clarified insurance-related concerns with patients.
• Order Tracking & Communication: Monitored prescription shipping status and proactively updated patients to ensure smooth and timely delivery.
• Secure Patient Interaction: Maintained HIPAA-compliant communication and acted as a liaison between patients, providers, and pharmacy staff for clear and confidential coordination.

Medical Virtual Assistant at Escort Home Care (2023-09 – 2024-01)

U.S.-based home care agency dedicated to providing compassionate, high-quality in-home assistance to seniors and individuals with health needs. With a focus on dignity, safety, and personalized care, Escort Home Care works closely with families and caregivers to ensure clients receive the support they need to live comfortably and independently at home.

• Appointment Coordination: Scheduled and confirmed appointments for clients and caregivers, ensuring seamless coordination.
• Call Handling & Client Communication: Managed incoming calls and follow-ups regarding patient care, services, and inquiries.
• Patient Records Management: Maintained accurate patient records and documentation using EMR systems.
• Caregiver Scheduling Support: Assisted with caregiver availability tracking and supported shift coverage planning.

Hospital Pharmacist at Medical Center Imus (2018-06 – 2023-08)

Medical Center Imus is a tertiary hospital in Cavite providing comprehensive healthcare services. As part of the pharmacy department, I supported patient care by ensuring safe, accurate, and timely medication management.

• Inpatient Medication Management: Prepared and dispensed medications for admitted patients, ensuring correct dosage, timing, and documentation per physician orders.
• Clinical Support & Patient Safety: Collaborated with medical teams to verify prescriptions, monitor therapeutic outcomes, and promote safe drug use, especially in high-risk cases.
• Inventory & Compliance: Oversaw medication inventory, coordinated pharmaceutical orders, and maintained regulatory documentation in line with FDA and hospital standards.
• Patient Counseling: Provided discharge medication instructions and education, particularly for chronic care patients, to support treatment adherence and recovery.

Bachelor of Science in Pharmacy – University of Perpetual Help System Dalta (2013 – 2017)