Joyce Ann Enriquez

Experienced Customer Service and AR Virtual Assistant with a background in healthcare support, medical billing, claims management, and accounts receivable. Skilled in communication, problem-solving, and delivering accurate results in fast-paced remote environments.

AR MEDICAL VIRTUAL ASSISTANT - ISTA SOLUTION INC

(2024-01 - 2025-01)

• Managed accounts receivable processes, including payment posting and billing updates.
• Conducted insurance claim follow-ups and resolved denied or pending claims.
• Reviewed and analyzed Explanation of Benefits (EOBs) for accurate reimbursement.
• Prepared monthly account statements and maintained billing records.
• Processed, scanned, and organized medical and billing documents.
• Assisted with patient admission information and HMO-related inquiries.
• Utilized multiple EMR systems to support billing and revenue cycle operations.

CUSTOMER SERVICE REPRESENTATIVE - TELEPERFORMANCE

(2021-11 - 2023-12)

• Provided customer support for international healthcare accounts via phone and email.
• Assisted members with claims, benefits, authorizations, and eligibility inquiries.
• Applied ICD-10 coding guidelines and processed healthcare-related documentation.
• Handled various lines of business, including billing, appeals, and benefits administration.
• Reviewed EOBs and explained coverage details to members and providers.
• Maintained compliance with HIPAA regulations and healthcare industry standards.
• Delivered accurate and efficient service while meeting performance and quality targets.

Bachelor of Business Administration - Marketing Management - Our Lady of Fatima University (2018 - 2022)

Senior High School - Our lady of fatima University ( OLFU ) (2016 - 2018)

Junior High School - Antipolo National High School (ANHS) (2012 - 2016)