Daphnie Jane Dayrit

Versatile and results-driven HR Professional with 5 years of experience specializing in end-to-end payroll management, employee relations, and talent acquisition. Expert in payroll processing utilizing both manual MS Excel advanced functions and automated HRIS systems to ensure 100% compliance. Backed by a strong foundational background in the BPO industry, possessing sharp skills in customer service, technical support, and sales.

This unique blend combines deep analytical payroll mastery with exceptional interpersonal, conflict-resolution, and stakeholder management skills.

HRAD-OFFICER at JMG EMPOWERED STEEL CORP. (2020-11 – 2026-03)

• Managed full-cycle recruitment including sourcing, screening, interviewing, and onboarding of employees for serviceoriented roles
• Maintained employee records, attendance, and shift schedules to support efficient workforce planning
• Assisted in payroll processing, compensation, and benefits administration in compliance with labor laws
• Coordinated administrative functions such as document control, reporting, and internal communications
• Supported implementation of standard operating procedures (SOPs) to maintain operational efficiency
• Handled employee concerns professionally, promoting a positive and productive work environment
• Collaborated with management to ensure smooth daily operations and high service standards.

Sales Associate / Reservation Specialist – Choice Hotels Account at SITEL (Foundever) (2018-06 – 2018-11)

• Managed hotel reservations, booking modifications, and cancellations for customers across multiple hotel properties.
• Delivered exceptional customer service by addressing inquiries, resolving concerns, and providing travel-related assistance.
• Achieved sales goals through effective upselling of room upgrades, hotel services, and membership programs.
• Processed reservations accurately while ensuring compliance with company policies and quality standards.
• Assisted customers in selecting accommodations based on travel preferences, budget, and availability.
• Maintained accurate customer records and reservation details using booking and CRM systems.

Technical Support Associate – AT&T U-verse Account at SUTHERLAND GLOBAL (2017-01 – 2017-11)

• Provided technical support for internet, TV, and voice services, resolving connectivity and equipment-related issues.
• Diagnosed and troubleshot network, modem, router, and service concerns through remote support.
• Guided customers through technical solutions and service restoration procedures.
• Escalated complex issues to higher-level support teams and coordinated service requests when necessary.
• Documented customer interactions and resolutions while ensuring compliance with quality and customer service standards.
• Consistently met performance targets for customer satisfaction, issue resolution, and productivity.

Customer Service Representative – Amazon.com Retail Account at CONCENTRIX DASK (2014-08 – 2016-05)

• Provided customer support for order, delivery, return, refund, and account-related inquiries.
• Resolved customer concerns through phone, email, and chat while ensuring a positive customer experience.
• Processed order adjustments, refunds, replacements, and account updates accurately.
• Maintained detailed customer records and complied with quality and performance standards.
• Achieved customer satisfaction and productivity targets in a fast-paced retail support environment.

Diploma Course in Computer Programming – St. Rose Colleges Educational Foundation Inc. (2012-06 – 2014-04)