Denzel Gedeon Almoete

To become a valuable and trusted member of the team by actively listening, continuously learning, and contributing meaningful ideas that support organizational goals. I am committed to taking full responsibility for my work, learning from my mistakes, and collaborating effectively with management and colleagues to follow guidance and improve performance. I strive to contribute to continuous improvement, support my teammates according to workload demands, and promote a cooperative environment where everyone works together efficiently to meet deadlines and achieve shared success.

I have strong communication and listening skills when handling client calls, especially in analyzing the context of what they are trying to convey. There are situations where the interpretation may differ from what is actually meant, so I make sure to carefully analyze and understand the exact meaning of the message to address concerns properly. I am also conscious of the details and instructions that need to be provided, as situations can become complicated.

Coordinator at My Angels Homecare Inc. (2023-10 – 2026-02)

Responded to inbound and outbound calls from clients, care partners, and applicants, efficiently addressing inquiries and providing accurate information. Gathered data from calls, which were used to execute appropriate actions based on their concerns and inquiries that needed to be attended to and reported to management for instructions.

• Responded to inbound and outbound calls from clients, care partners, and applicants, efficiently addressing inquiries and providing accurate information
• Gathered data from calls, which were used to execute appropriate actions based on their concerns and inquiries that needed to be attended to and reported to management for instructions
• Ensured care partners were scheduled appropriately and arrived on time for client appointments; verified and validated timekeeping records
• Maintained day-to-day communication with them to ensure that all concerns and experiences were properly communicated, building close professional relationships to better understand their personalities and attitudes so we could adjust accordingly and practice patience when needed
• Coordinated with team members and care partners to ensure smooth communication and accurate endorsements, particularly in a non-recorded call environment
• Screened and onboarded caregiver applicants, confirming compliance with requirements, assigning them to suitable clients, and ensuring they were fully informed of patient conditions and expectations
• Submitted end-of-day (EOD) reports summarizing daily performance and activities; ensured all critical information was endorsed to the next coordinator and communicated to upper management for operational transparency and continuity

BS in Hospitality Management – Calayan Educational Foundation, Inc. (2024)