Dessa Gementiza

Adaptable team player with 10 years in customer-facing role across retail, fashion apparel, food service, and logistics supply chain. Strong track record in cash handling, multitasking, and hitting daily targets in fast-paced settings. Quickly learning new systems and procedures.

HEAD CASHIER/OIC - CALIFORNIA CLOTHING INC.

(2023-02 - 2025-09)

• Operated POS System from opening to closing
• Issued receipts, processed funds, voids, and price overrides per policy
• Resolved pricing errors, scanning issues, and customer complaint on the spot
• Maintained 90%+ customer satisfaction scores or received commendations
• Assisted with price checks, lookups, and manual item entry
• Helped with basic inventory counts and reported out-of-stock items
• Logged daily sales total and prepared transaction report to Supervisor
• Followed data privacy rules when handling customer info for loyalty programs
• Encoding daily variance report and sending daily sales report through email
• Requesting office supplies and filing Ticket at IT and Engineering Department
• In charge of filing overtime of employees as per advised by the Superior
• Assisted E-Commerce Department for preparing order of customer via pick up by courier
• Daily PEP Talk everyday
• Preparing work permit in store purpose

ADMIN ASSISTANT/CASHIER - KBN MART CONVENIENCE INC

(2019-12 - 2022-07)

• Maintain high level of customer service satisfaction.
• Manage and resolve customer complaints/queries as needed.
• Ensure health & safety standards are followed.
• Maintain a clean, pleasant and safe work environment.
• Monitor all the purchase order & encode in excel file.
• Coordinate with the purchasing department for the level of stocks (min-max).
• Filing overtime of employees and request office supplies
• Receiving incoming documents from Head Office and Store Branches
• Sorting and filing documents to make sure all files are completed
• Extract daily time keeping of employees and email to HRD.

CASHIER - STAR APPLIANCES CENTER INC

(2019-03 - 2019-08)

• Processed 150-250+ customer transactions daily via cash, card, or gift card (Sodexo)
• Greeted customers and answers product/price inquiries to speed up checkout
• Create sales invoice of customer for delivery
• Upsold promo items, membership or vouchers during payment

WAREHOUSE OFFICER - SQUARE PHARMACEUTICAL INC.

(2018-02 - 2018-06)

• Receive and check dispensed materials identification and quantity from Cavite plant based on transmittal form.
• Turn over the dispensed materials to the production department.
• FGTS (Finished Goods Transfer Slip) received from production.
• Checked the finished goods versus FGTS.
• Ensure the cleanliness and orderliness of the Finished Goods Area.
• Supervise monitoring of the RH/Temperature of the Finished Goods Storage Area
• In charge of the FGTS Tracking System Database.
• Prepare DR (Delivery Receipt)
• Monitor and check the delivery and pick up of Finished Goods.
• Prepare weekly and monthly report of DR and FGTS.
• In charge in the requisition and monitoring of the office supplies and production supplies (gloves, shoe cover, head cap, detergent, etc.

ENCODER - ACE HARDWARE PHILIPPINES INC.

(2015-08 - 2017-07)

• Encoding delivery receiving items from clients
• Checking and verifying the purchase order (PO) versus actual items to be received
• Call the suppliers with the PO Clarification or concern

BS Information Technology - Olivarez College (2011 - 2015)

Secondary - St. Theresa De Avila School (2007 - 2011)

Primary - St. Theresa De Avila School (2006 - 2007)