Joricel Paguio

Highly dedicated, results-driven, and adaptable professional committed to continuous learning and excellence. I actively seek opportunities to expand my knowledge and skills, while leveraging my experience and determination to deliver meaningful contributions and drive organizational success.

Aftersales Head (OIC) - Mitsubishi, Carworld INC, Laus Group of Companies

(2026-07)

• Manage daily aftersales operations and ensure smooth workflow across all sections and departments.
• Plan, monitor, and optimize manpower allocation to achieve productivity and service targets.
• Supervise Service, Parts, and Warranty operations while ensuring compliance with company policies and customer satisfaction standards.
• Monitor departmental performance, resolve operational issues, and submit regular reports while leading continuous improvement initiatives.

Service Admin/Time Keeper - Mitsubishi, Carworld INC, Laus Group of Companies

(2025-07 - 2026-07)

• Accurately record daily sales and operational activities, ensuring data integrity and consistency.
• Oversee procurement workflows such as PO management and receiving.
• Collaborate closely with suppliers to maintain timely and efficient delivery performance.
• Monitor and maintain tools and equipment, ensuring they were in optimal condition for daily operations.
• Prepare staff for training sessions by organizing schedules, ensuring training materials were ready, and managing the training budget.
• Managed HR administrative tasks including timekeeping, salary adjustments, and processing of employee documentation (Manpower Requests, Staff Movements, and Personnel Action Requests).

Warranty Coordinator - Mitsubishi, Carworld INC, Laus Group of Companies

(2024-06 - 2025-07)

• Evaluate and generate detailed reports on defective units, identifying root causes and recommending corrective actions.
• Perform quality checking and test parts to ensure they met established standards and specifications.
• Coordinate warranty-related concerns with the plant, ensuring timely resolution and customer satisfaction.
• Manage warranty parts ordering and facilitated prompt replacements to minimize downtime.
• Oversaw claims processing and the collection of accounts receivables for warranty claims.

Customer Relation Management Staff/First Aider - Mitsubishi, Carworld INC, Laus Group of Companies

(2023-10 - 2024-06)

• Monitor Voice of the Customer (VOC) data, generating reports on customer feedback and complaints to identify trends and improvement opportunities.
• Submit detailed complaints reports to the manager, ensuring timely follow-up and resolution.
• Generate and analyze daily and monthly CRM reports, including call monitoring, to track service performance and improve customer experience.
• Track customer service transactions, ensuring customer information was accurate and up-to-date in the system.
• Prepare the daily shop load schedule and perform job control tasks to ensure smooth daily operations.
• Monitor and replenish medical supplies to ensure consistent availability for staff and clients.

Bachelor of Science - Industrial Engineering - Bataan Peninsula State University Main Campus (2019 - 2023)

Senior High School - Science, Technology, Engineering and Mathematics (STEM) - AMA Computer Learning Center College of Balanga (2017 - 2019)

Junior High School - Orani National High School Main Campus (2013 - 2017)