Dessa Jane Postrado

Customer-focused with experience in hospitality and resort environments. Skilled in member engagement, sales conversations, account management, and delivering exceptional guest experiences. Proven ability to support sales targets, promote resort offerings, and collaborate across departments to exceed member and guest expectations.

Membership Services Associate - Newport World Resorts - Metro Manila

(2023-01 - 2025-04)

• Delivered front-line support to members across face-to-face, phone, chat, and email by handling inquiries, resolving issues, and ensuring a smooth customer experience.
• Demonstrate strong knowledge of hotel and resort amenities, membership privileges, promotions, and packages to maximize member satisfaction and sales opportunities.
• Manages daily transactions, including customer registration, sign-ups, and inquiry handling, while delivering a seamless and personalized experience across membership.
• Collaborate with front office, gaming, reservations, sales, and marketing teams to ensure seamless service.

Bachelor of Science - Tourism Management - Marinduque State University (2018 - 2022)