Ruliog Rochelle

My strong interpersonal skills help me build positive relationships with guest, colleagues, and local partners, allowing me to navigate unfamiliar environments effectively. As a problem solver and critical thinker, I am self-motivated and excel in guest relations, focusing on upselling products and services while assisting customers in making informed choices. Over the years, I have developed patience and tolerance in dealing with people.

I am also a team player and easily blend in with those I work with.

Membership Operations at Newport World Resorts (2025-08 – Present)

• Delivered a welcoming and seamless experience by assisting guests with membership program enrollment and card issuance.
• Actively promoted casino offers, rewards, and benefits, helping increase member engagement and satisfaction.
• Resolved guest concerns related to membership cards, including replacements, activations, and general inquiries with efficiency and care.
• Ensured accurate updating and handling of member information while strictly maintaining confidentiality and data privacy standards.
• Thrived in a fast-paced, high-volume environment by consistently providing excellent customer service and adhering to company policies.
• Collaborated with cross-functional teams, serving as a frontline representative for promotions and enhancing overall guest experience.

Sales and Reservations Associate at Patio Pacific Boracay (2023-07 – 2024-11)

• Addressed guest concerns and resolved issues, ensuring satisfaction and alignment with service expectations.
• Managed inbound calls and negotiated with local and international partners to promote services and accommodations.
• Collaborated with team members to ensure the timely completion of essential documentation, including exhibitor contracts, registration forms, and event agendas.
• Encouraging and selling of hotel accommodations with various of clients considering that we have a lot of competitors I manage to hit my personal quota.

Bachelor of Science in Tourism Management – Laguna State Polytechnic University - San Pablo City (2023)

Senior High School in Technical Vocational Livelihood, Major in Home Economics – San Antonio de Padua College (2019)

High School – Dayap National High School - Mabacan Annex (2017)

Elementary School – President Roxas Central Elementary School (2013)