Dhares Hermoso
Assistant Property Manager
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About
Driven and results-focused professional aiming to utilize my expertise in customer service and property management to elevate operational performance, maximize tenant satisfaction, and contribute to the success of a dynamic organization.
Experience
Assistant Property Manager at Explore Property AUS (2024-08 – 2026-01)
Managed residential, short term rentals and commercial properties with focus on tenant satisfaction and operational excellence.
- Managed and maintain a portfolio of residential, short term rentals and commercial properties
- Conducted regular property inspections, addressing any maintenance issues or tenant concerns
- Handled tenant inquiries, lease agreements, renewals, and terminations
- Completed client requests
- Communicated with third-party vendor to resolve the client's issue or concern
- Managed SMS, chat, and email contacts from clients
Assistant Property Manager/ISA at Renterswarehouse/RocketStation (2023-12 – 2024-09)
Provided customer support and property management assistance through multiple communication channels.
- Handled inbound calls from customers to answer inquiries or resolve issues
- Handled outbound calls to follow up with clients and customers
- Performed troubleshooting or submit escalation reports
- Communicated with third-party vendor to resolve the client's issue or concern
- Managed SMS, chat, and email contacts from clients
- Followed up with the leads and transferring email to appropriate department
- Filed reports and performed data entry to complete received request
- Coordinated with other teams to complete client requests
Ecommerce Specialist at Coopers Of Stortford (2023-01 – 2023-12)
Managed ecommerce operations with focus on customer satisfaction and order fulfillment.
- Handled inbound and outbound calls
- Monitored customer feedback, reviews, and ratings to identify trends, areas for improvement, and opportunities to enhance
- Managed customer orders and returns
- Managed emails and shipment of orders
Upmarketing at B2B Sales Specialist (2021-12 – 2023-01)
Conducted sales research and client outreach for B2B opportunities.
- Conducted research to identify potential clients and industries that align with the company's products or services
- Negotiated terms, pricing, and contracts with clients to secure agreements that are mutually beneficial for both parties or to highlight any achievements
- Reached out to prospects through cold calling, emailing, networking events, and other channels to introduce the company's offerings
Customer Service Representative at Transcom (2018-08 – 2021-12)
Provided comprehensive customer service support across multiple communication channels.
- Handled and resolved customer complaints and concerns effectively and efficiently
- Responded promptly to customer inquiries via phone, email, and livechat in a professional and courteous manner
- Maintained accurate records of customer interactions, transactions, and resolutions in the CRM System
- Processed upselling and retention of customers
Customer Service Representative at Panasiatic Solutions (2015-03 – 2018-08)
Delivered customer support services with emphasis on complaint resolution and CRM management.
- Handled and resolved customer complaints and concerns effectively and efficiently
- Responded promptly to customer inquiries via phone, email, and livechat in a professional and courteous manner
- Maintained accurate records of customer interactions, transactions, and resolutions in the CRM System
Education
Bachelor of Economics and Finance in Development Economics – Bago City College (2013 – 2014)
