Diana Absalon

• Responsible for providing support, administration, design and development, and maintenance for the ServiceNow platform implemented for the corporate enterprise.
• Designs, develops, and maintains complex ServiceNow module configurations and services, and ServiceNow workflows.
• Automation of routine tasks through ServiceNow including design, creation, and administration of key components such as: Forms, Workflows, Catalog Items,
• Metrics, Service Level Agreements, Reports, Dashboards.
• Load, transform, and maintain data interfaces between ServiceNow and other systems.
• Verifies complex business requirements and estimates work effort required through to implementation.
• Fulfill Service Requests assigned to the group within the scope of support.
• Develop and maintain clear and concise technical and process documentation.
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools.
• Provides guidance and mentoring to ServiceNow System Administrators within the team.

Tenerity

ServicesNow Administrator - September 2025 - present

• Responsible for providing support, administration, design and development, and maintenance for the ServiceNow platform implemented for the corporate enterprise.
• Designs, develops, and maintains complex ServiceNow module configurations and services, and ServiceNow workflows.
• Automation of routine tasks through ServiceNow including design, creation, and administration of key components such as: Forms, Workflows, Catalog Items,
• Metrics, Service Level Agreements, Reports, Dashboards.
• Load, transform, and maintain data interfaces between ServiceNow and other systems.
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools.

Tenerity

Service Desk Team Leader - August 2021 - September 2025

Wells Fargo

Technical Support - May 2016 - Sep 2020

ElevatedPlay Philippines

QA Tester | Resource Staff - Jan 2014 - Jan 2016

Adamson University

BS Computer Engineering