John Lino Bandoy

Below are the key reasons why I believe I would be a valuable addition:

Proven Expertise: I possess a proven track record in Customer Service, Order Processing, E-commerce, Healthcare-cloud service, and Virtual Assistance.

Compliance: I am HIPAA and Data Privacy Compliant as of 2021.

Autonomous Worker: I am adept at working with minimal supervision.

Team Collaboration: I bring a strong personality that thrives in a collaborative team setting.

Proactive Communication: In a fast-paced business environment, I proactively communicate and elevate ideas.

Customer Service Excellence: I excel in providing customer service through professional empathy and timely resolution, with a track record of no tardiness issues.

Work Environment: I maintain a complete and noise-free working space.

Technical Proficiency: I am technically savvy and proficient in a range of online tools and software, including;

Slack, Zendesk, Gorgias, Hubspot, Salesforce, OTTO, OKTA, CEP, Google Workspace, Zoom, Fullfilify, Shopify, Amazon, Returnly, Order Desk, and Microsoft Office, 17Truck, Basecamp, Calendly, Zoom, Avaya Softphone.

Services Offered

Customer Service Support;

• Answer incoming phone calls and emails from customers for general inquiries, sales and technical support.
• Customer-centric approach and provide professional empathy and acknowledgement to customers.
• Proven experience with CRM systems.
• Excellent at data entry with accuracy and efficiency.
• Handled billing accounts and processes that involves monetary such as refund in an e-commerce adhering to the company's policy.

E-commerce Customer Support Specialist:

• Act as the main contact person between the warehouse, customer service, and clients.
• Track packages and update the warehouse for order fulfillment.
• Communicate relevant information to the customer service department for escalated issues.
• Ensure quantity and quality outputs, rectifying errors proactively
• Inventory to Shopify products and input them to sheets for daily basis for daily reporting to the warehouse.
• Present reports of the statuses of Backorders, cancelled orders, returns and most commonly bought items.
• Help clients in creating macros for easy and fast communication based on frequent asked questions.

Overall Profile

I am a Customer Service and Sales Representative with an outstanding performance record over the past year. I am goal-oriented, and detail-oriented, and maintain a positive attitude. I consistently deliver excellent performance with minimal supervision while being a team player.

Hi there, I'm John Lino, but you can call me JL, and I’m based in Davao City, Philippines. I specialize in customer support and supply chain management for dropshipping businesses, with over three years of experience in e-commerce customer service, technical support, and supply chain logistics. My career has been focused on delivering high-quality customer service and operational support across various platforms.

With my expertise in handling customer inquiries, managing order fulfillment, and ensuring smooth logistics, I’ve helped dropshipping businesses streamline their processes and improve their customer satisfaction. From order management on platforms like Shopify and WooCommerce to managing WMS systems like Packiyo and ShipHero, I bring a thorough understanding of the dropshipping model and the tools necessary for success.

Key Strengths: Dropshipping Expertise: Specialized knowledge in managing customer support, order fulfillment, and inventory tracking in dropshipping businesses. E-commerce Platform Proficiency: Experienced with Shopify, WooCommerce, and WMS software such as Packiyo and ShipHero to manage customer orders and logistics.

Customer Support Excellence: Skilled in handling support tickets via platforms like Zendesk, Gorgias, and Intercom, ensuring timely and effective resolutions.

Supply Chain Management: Expertise in coordinating supply chain operations to ensure timely deliveries and seamless order fulfillment.

Data Management & Process Improvement: Proficient in using data to enhance customer service, streamline processes, and identify areas for improvement. I’m passionate about providing the best possible experience for customers while helping businesses grow through optimized operations and seamless communication. I thrive in dynamic environments and work well both independently and as part of a team.

My goal is to leverage my skills and experience to help your dropshipping business run more efficiently, improve customer satisfaction, and drive long-term success. I’m excited to collaborate with you and contribute to your business goals!

University of Southeastern Philippines

Bachelor of Science (BS), Economics

2020-2023