Dianne Dolino

To expand my knowledge and skills while securing a position in a reputable company. Seeking a role that allows me to apply strong communication skills and physical work abilities, particularly in a setting that I can contribute effectively to operations and overall productivity.

Analyst - Shopee SPX Express

(2025-07 - 2026-07)

• Analyzing operational data to identify compliance issues, trends, and potential risks.
• Investigating policy violations, complaints, or suspected fraud, and documenting findings.
• Recommending and implementing process improvements to strengthen compliance controls.

Associate Rider Development - Foodpanda Delivery Hero Logistics Philippines Inc

(2019-09 - 2025-02)

• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
• Conducting training sessions, ensuring new riders understand company policies, safety guidelines and customer service expectations.
• Assisting riders with concerns related to payments, app functionality, schedules, and compliance.
• Tracking rider performance metrics such as delivery time, ratings, and order completion rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative - Lalamove

(2018-12 - 2019-06)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handle and resolve complaints from both drivers and users thoughtfully and professionally, ensuring a high level of customer satisfaction

Customer Service Representative - Learn To Trade Forex

(2018-01 - 2018-10)

Assist clients with inquiries related to trading courses, account management, and platform navigation, ensuring a seamless learning experience.

• Provide accurate information about Learn to Trade's services and upcoming events.
• Offers promotions to both prospective and current clients.
• To schedule meetings, consultations, or product demonstrations.

Customer Service Representative - Foodpanda Delivery

(2014-12 - 2016-02)

• Take customer orders, track deliveries, or assist with returns and exchanges.
• Relays and dispatching to the vendor through calls, chats, emails and Fax message.

Customer Service Representative - LBC

(2013-11 - 2014-07)

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Take customer orders, track deliveries, or assist with returns and exchanges.

Service Crew - Waffle Time

(2013-02 - 2013-07)

• Assisted customers with menu selections and answered questions about food items.
• Handled cash and processed transactions accurately at the register.

Hotel and Restaurant Management - System Technology Institute (STI) (2008 - 2010)

Benigno Ninoy Aquino High School (2003 - 2007)

Comembo Elementary School (1997 - 2003)