Dianne Lopez

A highly-organized and dedicated Hospitality Management Graduate with extensive management, front-office, and kitchen operations experience. Proven track record in leading teams, managing complex logistics, and delivering exceptional customer service. Detail-oriented professional with dynamic administrative and digital skills, committed to driving operational excellence.

Kitchen Assistant / Cook

(2024-11 - 2025-05)

• Maintained a sanitary and efficient kitchen, assisting with meal preparation and plating.
• Followed precise recipes and strict health and safety procedures. (e.g., HACCP)

Bakeshop Manager

(2019-09 - 2023-09)

• Led a team of bakers and staff, overseeing daily operations, production scheduling, and inventory management.
• Reduced waste and optimized material costs.
• Mentored staff for quality and service.

Bakeshop Supervisor

(2019-06 - 2019-08)

• Supervised front-of-house operations and ensured product quality.
• Conducted staff training and maintained high cleanliness standards.

Secretary / Receptionist

(2018-11 - 2019-05)

• Managed front-desk operations, handled complex appointment scheduling, and streamlined administrative processes.
• Utilized digital tools (e.g., MS Office) for document management.

Customer Service Front Office Staff and Housekeeper

(2018-06 - 2018-10)

• Coordinated guest check-ins, handled inquiries, and maintained meticulously clean and prepared guest rooms, ensuring a positive guest experience.

Waitress / Bar Attendant

(2016-10 - 2017-03)

• Provided efficient and polite food and beverage service in a fast-paced setting.
• Handled transactions and resolved customer requests.

51 Talk ESL Teacher - 51 Talk

(2017-04 - 2017-06)

• Facilitated personalized online English language lessons for international students, focusing on conversation and grammar using digital platforms.

Bachelor of Science - Hospitality Management - University of San Jose-Recoletos (2013-06 - 2018-10)