Dicseter Josh Franco

IT Security Operations Analyst with 7+ years of enterprise experience across security operations, vulnerability management, endpoint protection, identity access management, and enterprise workstation support. Hands-on exposure to Trend Micro Vision One (XDR), Qualys VM, Azure AD, and MS365 cloud environments. Experienced in alert triage, escalation workflows, audit and compliance coordination, and remediation tracking.

Demonstrated ability to strengthen security posture while sustaining operational uptime in large user environments (1,000+). Actively pursuing cybersecurity certifications and SOC career progression.

IT Security Analyst at Systemantech, Inc. (2026-03 – Present)

• Monitor and analyze security events and alerts using Trend Micro Vision One, CrowdStrike Falcon, C8 Secure, and SecurityScorecard to identify potential threats and vulnerabilities.
• Investigate, validate, and respond to security incidents, coordinating with relevant teams to ensure timely containment and remediation.
• Review and analyze user-reported phishing emails, determine malicious activity, and implement appropriate response actions to protect the organization.
• Document security incidents, investigation findings, and response activities while maintaining accurate records for audit and compliance purposes.

Information Security Specialist at Metro Pacific Tollways Digital, Inc. (MPT Group) (2022-01 – 2026-02)

• Monitor security posture across Microsoft 365 applications, cloud workloads, servers, and endpoints using Trend Micro Vision One (XDR) and Qualys Vulnerability Management.
• Perform alert triage, threat validation, correlation, and prioritization for security incidents; escalate critical events to 3rd-party SOC for advanced investigation and threat containment.
• Participate in incident response workflows including triage, documentation, remediation coordination, tracking, and closure via ServiceDesk+.
• Support vulnerability lifecycle management by identifying exposures, coordinating remediation actions, and reducing attack surface across cloud and endpoint assets.
• Contribute to compliance and internal audit efforts through periodic spot checks, security control validation, and reporting on non-compliant entities.
• Collaborate with cross-functional IT teams to improve detection, endpoint hardening, and security hygiene in alignment with corporate cybersecurity standards.

On-site Support at NTT Data Philippines (2021-02 – 2021-12)

• Deploy and secure workstations and mobile devices for 1,000+ enterprise users; enforce security configuration baselines.
• Provide workstation and application support to maintain operational integrity, security, and user experience.
• Support IT asset accountability and traceability to meet compliance and audit requirements.

IT Specialist at Everest Motors, Inc. (ANC Group of Companies) (2016-03 – 2021-02)

• Provided user support, endpoint management, and basic network troubleshooting in a 500+ user environment.
• Assisted in firewall administration, network monitoring, and secure device configuration.
• Maintained IT asset inventory and supported lifecycle management for operational and security compliance.
• Delivered remote support and incident resolution with consistent SLA adherence.

Early IT Support Roles at Multiple Organizations (2014 – 2016)

• Delivered workstation, printer, and telephony support across multi-site enterprise environments.
• Conducted account provisioning, identity access setup, and endpoint configuration.
• Assisted with basic network and firewall administration tasks.
• Supported IT asset tracking and accountability for audit and compliance purposes.

Bachelor of Science in Information Technology – Technological University of the Philippines (2010 – 2014)