Rachell Abinasa

Quality Assurance Analyst with 7 years of experience in process improvement. Skilled in meticulous attention to detail, analytical problem-solving, and proficiency in testing frameworks. Strong background in automation and Excel-driven data analysis, with proven success as a Team Lead for 2 years, driving efficiency, mentoring colleagues, and enhancing QA workflows through clear and concise communication.

QA ANALYST at EXL SERVICE PHILIPPINES (2025-10 – Present)

• Audited agents in the financial industry to ensure strict compliance with security protocols and regulatory standards.
• Produced weekly and monthly performance reports to track auditor and account performance, supporting continuous improvement.
• Oversaw quality assurance for six brokers, ensuring adherence to the highest levels of security verification.
• Adapted and rolled out policy and process changes in a timely manner to meet evolving client and industry requirements.
• Enhanced data visibility by creating Excel dashboards and leveraging MS SharePoint and Power BI for advanced reporting and collaboration.

QA ANALYST at EXL SERVICE PHILIPPINES (2018-08 – 2025-10)

• Audited agents to ensure compliance with quality standards, improving accuracy and consistency across the account.
• Delivered weekly and monthly performance reports for both auditors and account performance, enabling data-driven decision-making.
• Conducted client-facing interviews to present performance insights and maintain transparency with stakeholders.
• As QA Lead, performed L2 audits (audit the auditor) to strengthen internal quality assurance processes.
• Designed and maintained Excel dashboards to streamline reporting and visualize agent/account performance trends.
• Leveraged MS SharePoint and Power BI for efficient data management and advanced reporting capabilities.
• Mentored and guided QA team members, enhancing auditing accuracy and overall team efficiency.

QA LEAD / QA ANALYST at TECH MAHINDRA - CEBU (2018-08 – 2025-10)

• Audited agents to ensure compliance with quality standards, improving accuracy and consistency across the account.
• Delivered weekly and monthly performance reports for both auditors and account performance, enabling data-driven decision-making.
• Conducted client-facing interviews to present performance insights and maintain transparency with stakeholders.
• As QA Lead, performed L2 audits (audit the auditor) to strengthen internal quality assurance processes.
• Designed and maintained Excel dashboards to streamline reporting and visualize agent/account performance trends.
• Leveraged MS SharePoint and Power BI for efficient data management and advanced reporting capabilities.
• Mentored and guided QA team members, enhancing auditing accuracy and overall team efficiency.

– UNIVERSITY OF CEBU - BANILAD CAMPUS (2018 – 2018)

– UNIVERSITY OF CEBU - LAPU-LAPU AND MANDAUE (2016 – 2018)

– TABOK NATIONAL HIGH SCHOOL (2012 – 2016)